High Tech Engineer

 About The Role : -  

Global CXC Expert care is a team of technical experts whose #1 focus is to help customers plan, design, deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through exceptional financial results, growing customer happiness metrics, industry recognition, and employee happiness scores.
Role & Responsibilities:-
The HTE delivers the technologies, solutions and services which customers need to expertly manage their networks.
In this role, you will be "Ciscos face to the customer," working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
Provide problem root-cause analysis at the network infrastructure and application level and produce detailed technical reports that include root cause, next steps, and recommendations for corrective and preventive actions.
Leverage industry best practices and detailed understanding of the customers infrastructure.
Setting up weekly cadences to review technical issues.
Review historic customer data to identify trends and enable problem management
Handle multiple customers for aforementioned needs remotely or onsite.

Skills Required :-

Strong knowledge of IP routing and switching is required.
Good in Security technology domain with demonstrated expertise in the following areas - Firewall, Cisco ISE, Wireless are mandate to have .
Design, implement, and maintain wireless networks using Cisco DNAC.
Hands-On experience with Cisco Wireless Products - WLC (Wireless LAN Controllers), Access Points (AP), MSE, Prime Infrastructure (PI) etc.
Deep understanding of IEEE 802.11 standards (a,b,g), 802.1x, Wi-Fi .
Knowledge of WLAN Security in the areas of authentication, encryption, IDS/IPS using Radius, AAA authentication, EAP, LEAP, PEAP, PSK.