Infra Tech Support Practitioner

Project Role :Infra Tech Support Practitioner


Project Role Description :Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills :Network Infrastructures

Good to have skills :NA
Minimum 5 year(s) of experience is required

Educational Qualification :Graduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India

Role - Network Lead
Roles & Responsibilities:

Network devices monitoring and maintenance across data centers & Bank remote locations

L1 ,L2 & L3 Network NOC Support - 24/7

All circuit monitoring and maintenance coordination for DC,DR,NDR and remote locations

Vendor coordination for WAN circuit uptime

IPAM Management (IPV4, IPV6)

VPN, IP-Sec, SD-WAN Management

Integration of third-party networks

Failover testing for DC,DR,NDR

Maintenance & Break-fix support for LAN

Growth and capacity planning for network

Proactive patch & firmware management

User and privilege validation quarterly

New link integration, monitoring, and management at DC locations

Manage and maintain IP-Schema

Policy configuration and system hardening as per Bank SCD standards

Manage network inventory and EOSL device list

Monitoring, management, configuration of Load balancers

Troubleshooting and RCA

Failover and failback testing of all devices at Data Centers

Routine backup of configurations and secure storage

Integration with SIEM tools for monitoring and closure of SOC calls as per defined timelines

Provide centralized holistic enterprise IP address space (IPv4 and IPv6 addresses) management across multiple subnets and supernets

manage and maintain the LAN port usage

Maintain proper labelling, tagging and dressing of Cables used for port terminations.

Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc).

Provide update, upgrade, technical guidance on usage of features and functionality, problem solving and troubleshooting, operational error correction, rectification of bugs in co-ordination with OEMs

Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher

Front end with vendor/OEM for all issue resolutions

Maintain an updated enterprise network architecture diagram

BRANCHES and ATM Support

All WAN links/circuits to be monitored, managed, and maintained by all ISP, and this includes 8500+ existing sites and future sites includes Branches, E lobbies, DBUs, Offices, ATMs, DC/DR & other offices including international locations

WAN link Includes overseas, subsidiaries and all ATM locations

Responsible for all carriers including wired and 5G/LTE, bandwidth management, fixing any IP address issues, NAC issues, Device failure, Circuit failure, Patch management, Vendor management etc.Professional & Technical Skills:

Should have minimum 7-10 years of experience in relevant technology in a Data Centre environment.

Should have experience of onsite work in Data center premises for at least 2 yearsShould have minimum years of experience as mentioned in the skillset given below. Should have strong working knowledge in skill set mentioned for L1 Network Engineer. Should have working knowledge of ISO OSI and TCP/ IP model. Should able to configure, manage and troubleshoot both IP technologies (i.e. IPv4 and IPv6). Should have hands on experience of Configuration, Managing &Troubleshooting skills over Major Managed and Unmanaged Networking devices (i.e. Router and Switches) of different OEM (i.e. Cisco, Juniper, Arista, HPE etc). Should have hands on experience of Configuration Managing & Troubleshooting skills over Core Networking Devices and Security Devices (i.e. Firewall, IPS /IDS) of different OEMs. Should have working knowledge of different Network Monitoring and Management Tools (Like NNM). Knowledge of load balancing setup of Finacle CBS/ UBS version 10.2.18 or higher Should have working knowledge of different Network Diagnostic Utilities for determining network problems. Should have good understanding of integration of Network services with Desktop and Server environment. Should have hands on experience in configuration, integration and support of LAN and WAN services. Should have experience in closure of SOC issues. Should have good understanding of MPLS, SDWAN technology. Should have minimum 3 years of experience in relevant technology in a Data Centre environment. Should have worked in a Data Centre Environment for at least 2 years. Should have certification in networking like CCNA or equivalent.Must have skills -NNM, MPLS, SDWANAdditional Information:

The candidate should have a minimum of 5 years of experience in network infrastructures.

This position is based at our Mumbai office.QualificationsGraduate in Engineering preferably in Computer Science Engineering IT ECE or BCAMCA or 3 year Diploma in Computer Science Engineering from university institute recognized by the Govt of India