Delivery Excellence Head

The Opportunity

Capgemini is seeking a director level executive for Delivery excellence head role.

Our IdealCandidate

Responsible for driving the continuous improvement initiatives / projects and implementing QMS for the assigned engagements. This includes

Creating a continuous improvement culture across the global BPO by fostering the Lean, digital transformation methodologies.

Ensure the Continuous Improvement approach across Engagements and Centers

Responsible for mentoring Lean six sigma projects using digital transformation & robotic process automation

Responsible for ensuring improvement in organization DNA (Training on Lean & Six Sigma)

Supports process alignment based on best-in-class processes

Balance Scorecard for leadership reporting

Fosters the global sharing of innovation, new methodologies and benchmarking

Support Big Data analytics and Cloud Computing services

Requirements:

Should be at least BB certified with exposure to leading Lean Six Sigma projects

Exposure to the current automation tools and its implementation

Preferred with BPO experience of 16+ years in driving process improvement, process transformation

Should have knowledge on different RPA strategies & RPA products (certification added advantage)

Advantage to have knowledge in:

Dashboard & reporting tools like Power BI, Tableau, Qview

Algorithms using R /Python/SAS programming

Chatbots, Artificial intelligence, Process mining tools

Cloud services & Analytics