Associate Director

Associate Director - MIS and Analytics

Company Overview:
Chargeback Gurus is a leading player in the chargeback industry, specializing in providing comprehensive solutions to businesses dealing with payment disputes and fraud. Our cutting-edge technology and data-driven approach empower businesses to navigate the complexities of chargebacks effectively.
We are seeking an Associate Director - MIS and Data Analytics to lead our MIS and data strategy efforts. This individual will play a crucial role in structuring data, building advanced reporting frameworks, and driving business intelligence solutions that enable data-driven decision-making, contributing to our mission of transforming the chargeback landscape.

Position Overview:
As the Associate Director - MIS & Analytics, you will be responsible for designing and managing scalable MIS and Data Analytics processes, leading reporting automation, and translating raw data into actionable insights. You will oversee business-critical reporting systems, ensure data accuracy, and collaborate across departments to optimize performance metrics. Your expertise in analytics, dashboarding, and data storytelling will enable key stakeholders to drive business growth through intelligent, data-driven strategies.
This role requires a blend of strategic thinking, technical expertise, and leadership, with a strong understanding of MIS architecture, data visualization, and automation frameworks.
We are a fast-paced firm and love to work with people who are creative, smart, flexible, and deep thinkers. We value every member of our team and work as a collaborative, tight-knit group. We work hard, but don't take ourselves too seriously - bring your sense of humour. We are currently looking to hire an energetic, highly motivated, can-do attitude individual to join our team.

Key Responsibilities:

1. MIS Strategy & Execution

• Develop and implement a robust MIS strategy to support business intelligence, performance monitoring, and decision-making.
• Oversee end-to-end MIS processes, ensuring timely and accurate reporting.
• Drive the automation of real-time dashboards and reports using Power BI, Tableau, SQL, QuickSight, and other visualization tools.
• Establish a centralized data repository for seamless access to key business insights.

1. Data Analysis & Business Insights

• Analyze large and complex datasets related to financial transactions, customer behavior, chargeback trends, and risk assessment.
• Identify patterns, correlations, and trends to enhance fraud prevention and improve operational efficiency.
• Provide predictive and prescriptive analytics to help stakeholders make data-driven business decisions.
• Develop interactive and dynamic dashboards that visualize KPIs for executive leadership.

1. Business Intelligence & Reporting Automation

• Design and maintain advanced MIS reports that provide real-time business intelligence.
• Implement automated reporting solutions to enhance data accessibility and minimize manual intervention.
• Create customized ad-hoc reports for leadership teams, aligning with evolving business requirements.
• Partner with data engineering teams to ensure seamless integration of MIS with organizational data warehouses.

1. Data Visualization:

• Utilize data visualization tools such as PPT, Tableau, Power BI, Quick Sight or similar platforms to transform complex data into intuitive visual representations.
• Design interactive dashboards and reports that allow stakeholders to explore data and gain insights through interactive and dynamic filters and drill-down capabilities.
• Must be able to interpret complex concepts and translate them into easy-to-understand graphs, charts, and visual graphics.
• Create intuitive data visualizations and reports that facilitate understanding and decision-making across various organizational levels.

1. Cross-Functional Collaboration

• Work closely with Sales, Operations, Finance, and Product teams to translate data into business strategies.
• Support the Sales team by providing insights into ROI, revenue optimization, and market trends.
• Collaborate with IT teams to enhance data governance and security protocols.
• Guide executives and business leaders on leveraging MIS tools for strategic decision-making.

1. Process Optimization & Innovation

• Continuously evaluate and optimize MIS processes to improve operational efficiency.
• Implement AI and ML-driven analytics solutions to improve forecasting and fraud detection.
• Enhance data integrity by establishing data quality control measures.

1. Data Integrity and Quality Assurance:

• Ensure data accuracy, completeness, and consistency in various datasets used for analysis.
• Collaborate in data cleansing and transformation activities.

1. Continuous Learning and Industry Expertise:

• Stay updated with the latest trends and techniques in data analysis, machine learning, and the chargeback industry.
• Share insights and best practices with the team to foster continuous improvement.

Qualifications:

• Bachelor's/Master's degree in Data Science, Computer Science, Business Analytics, Mathematics, Statistics or a related field.
• 15+ years of experience in MIS, Data Analytics, and/or Business Intelligence, preferably in the financial services, payments, or chargeback industry, with at least 4 years in a leadership role.
• Strong expertise in SQL, Python, R, VBA, and data visualization tools (Power BI, Tableau, QuickSight).
• Proven experience in automation of reporting and dashboarding.
• Excellent command over MS Excel, PowerPoint, and Word for data interpretation and presentations.
• Experience with cloud-based data platforms (AWS, Azure, Google Cloud) is a plus.
• Strong problem-solving skills with the ability to extract actionable insights from complex data.
• Six Sigma, PMP, or Lean certifications would be a plus.
• Strong leadership and communication skills, with the ability to present technical insights to non-technical audiences.
• Ability to work in UK/US time zones (IST shifts between 3 PM - 12 AM).