Capgemini - Director - Delivery (15-20 yrs)

Job title: Director-Delivery

Grade: E1

About Capgemini:

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of 22.5 billion.

Capgemini in India comprises nearly 175,000 team members working across 13 locations: Bangalore, Bhubaneswar, Chennai, Coimbatore, Gandhinagar, Gurugram, Hyderabad, Kolkata, Mumbai, Noida, Pune, Salem and Tiruchirappalli.

About BSV:

Business Services India is a global business line that maximizes our deep consulting, digital technology, and operational expertise to shape the future of business operations with intelligent automation in order to create outstanding value for our clients, for Capgemini, and for our people.

Capgeminis Business Services has a proven reputation, documented industry and functional experience, comprehensive portfolio and collaborative engagement.

We are highly differentiated, so the worlds leading organizations trust us to dramatically improve their business performance and shareholder value.

Why Join Capgemini?

The choices you make today lay the foundation for change tomorrow. Choosing Capgemini means having the opportunity to make a difference, whether for the worlds leading businesses or for society. It means getting the support you need to shape your career in the way that works for you. It means when the future doesnt look as bright as youd like, you have the opportunity to make change: to rewrite it.

When you join Capgemini, you dont just start a new job. You become part of something bigger. A diverse collective of free-thinkers, entrepreneurs and experts, all working together to unleash human energy through technology, for an inclusive and sustainable future. At Capgemini, people are at the heart of everything we do! You can exponentially grow your career by being part of innovative projects and taking advantage of our extensive Learning & Development programs. With us, you will experience an inclusive, safe, healthy, and flexible work environment to bring out the best in you! You also get a chance to make positive social change and build a better world by taking an active role in our Corporate Social Responsibility and Sustainability initiatives. And whilst you make a difference, you will also have a lot of fun.

The Opportunity:

- Capgemini is seeking a director level executive to driving business impact and securing the strategic goals and objectives for key clients of Capgemini Business Services.

Our Ideal Candidate:

Key accountabilities and responsibilities include:

- 15- 20 Years of relevant industry/domain experience.

- Strong understanding of business process in an outsourcing context. Knowledge of majority of the following processes is mandatory namely Finance Accounting, HR services, Supply Chain and Customer operations.

- Be the key face to the client from an end-to-end delivery perspective.

- Ability to work with the Offshore and nearshore teams in a collaborative manner to ensure the client objectives are met.

- Strong Delivery management work towards creating a no surprise delivery environment

- Drive the Transformation mindset at the client end.

- Create and drive a clear Transformation agenda and roadmap for every client managed.

- Explore market, learn from industry and client to bring in the best of the breed technology.

- Think out of the box and think about the future path for delivery.

- Work closely with client team to drive active growth within portfolio.

- Represent delivery in client pursuits and display a very strong delivery leadership.

- Develop more leaders who can succeed, win and bring sustainable growth.

- Drive a merit-based performance culture where performance is immediately rewarded, and non-performance is immediately fixed.

- Financial performance Drive margin improvement through organic improvements (Technology like RPA and machine learning tools as prime focus to drive margins).

- Develop leaders who will be tech savvy and be able to drive innovation to client and drive competitiveness.

- Client satisfaction establish a framework for client satisfaction keep client in the heart of all we do know client problems immediately and delivery sustainable improvements.

- Proactive Account renewal strategy to be framed for every client and actively worked through along with client team and market units.

- Understanding of contracts, commercial elements, risks and executing to contract and driving change management to contract as appropriate. Person needs strong understanding of various pricing models prevalent in market today viz., outome based, transaction, production resource, hybrid etc.,Live the Core Values of Capgemini (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, Fun).

PERSON SPECIFICATION:

Essential Skills and Experience:

- 15 - 20 yrs. of proven experience in BPO / shared serviced / business process.

- Should have led large client delivery/portfolio delivery.

- Should have personally led large transformation programs for client that includes process and technology refresh (RPA / Machine Learning tools like chat bots, NLP).

- Leadership skills in a multicultural environment managing Global/Regional Delivery.

- Proven experience in a global complex BPO environment and multi service line deals.

- Ability to influence at senior business levels within the organization which includes functions outside the core delivery.

- Strong relationship building, communication, and influencing skills.

- Ability to bring innovation to challenges and to overcome problems and obstacles as they arise as well as act and produce desired outcomes with limited direction.

- Strong commercial awareness and project management ability.

- Experience in change management.

Desirable Skills and Experience:

- Experience with solution design/transition management/ Six Sigma.

MEASURES OF SUCCESS:

- Exceeding margin goals for the portfolio through sustainable technology interventions and productivity improvements.

- Delivery led Sales and sequential account growth.

- Customer satisfaction and in the process make every client in the portfolio a referenceable client.

- Keeping the key talent in organisation (Lower attrition rate on Key talent).

- Keeping overall attrition of teams lower Anticipate turnover to proactively mitigate delivery issues.

- Develop a robust control framework to proactively identify and address issues.

- Bring new technology to table that can make a significant difference.

- Develop Leadership create more future leaders that can funnel growth.