Urgent Hiring Product Management - Mumbai/Kolkata

Role Description

Capgeminis Connected Marketing Operations team delivers frictionless, digitally augmented, data-driven marketing services that drives a more agile connections and seamless experience with customers. This is critical in transforming your business, shaping new consumer values, and driving sales. Our next-generation digital marketing solutions leverage innovative marketing technologies to enrich brand’s digital strategy with relevant insights and data, maximize campaign and channel reach, and drive operational excellence and efficiency across the marketing organization.

We are seeking for a highly motivated Production Manager to lead the workflow of projects related to product data information for a key Consumer Package Goods external client. This position will lead a large team of product data orchestrators across multiple geographies. Responsible for the flawless execution of project deliverables and establish standards across all geos. The ideal candidate will have proven & in-depth experience in consumer package goods, product data, product innovation and marketing.

Role Overview:

You will be the single point of contact for the client in terms of meeting targets and deadlines for the KPIs and SLAs are met according to contract and client expectations and maintaining a high quality of service.

Key Responsibilities / Accountabilities:

• Lead team of product data orchestrators to execute product data management for artwork/packaging innovation projects
• Manage and traffic projects between innovation, artwork, asset management and product data orchestration teams to ensure seamless execution.
• Oversee timelines, resources, and deliverables for web updates and campaign launches.
• Act as the main point of contact for task coordination, resolving roadblocks, and communicating project status to all stakeholders.
• Conduct post-launch analysis to identify successes and areas for improvement in the project management process.
• Client management:
• Fostering deep relationships and ensuring alignment with their project goals
• Develop strategies to enhance client satisfaction and retention
• Respond to client requests in non-standard situations, investigating all the possibilities for a solution
• Team Development:
• Mentor and coach a high-performing client services team
• Foster a culture of growth, collaboration, accountability within the department, as well as professional development among team members
• Encourage innovative thinking and solutions across all levels of the team
• Operational Excellence: Ensure smooth day-to-day operations of managing capacity of resources, timelines, and budgets efficiently to deliver high-quality outcomes on time
• Cross-Department Collaboration: Work closely with the department leads, Artwork Management, analytics & data to ensure a unified approach to client service
• Metrics & Reporting: Regularly monitor and report on the success of innovation projects providing insights and recommendations for ongoing improvements
• Financial Management: Oversee budgets, projections, and account performance, ensuring profitability while meeting or exceeding client expectations
• Identify and deliver transformation ideas that will provide growth or productivity opportunities
• Escalate issues to director of client services that arise from work stream related activities

Secondary Skills:

• client services experience, within an advertising agency

working in with Consumer Packaged Goods brands