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Engaged Employer

Capgemini

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3.7

based on 40.4k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1422 Capgemini Jobs

Service Delivery Junior Specialist - A

Capgemini Technology Services India Limited

3.7

based on 40.4k Reviews

2-4 years

Kolkata

Service Delivery Junior Specialist - A

Capgemini

posted 3hr ago

Job Role Insights

Flexible timing

Key skills for the job

Procurement Service Delivery Management Service Desk Management Process Compliance

Job Description

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

Job Description - Grade Specific

Role Overview

Provides services according to the Service Delivery scope to meet specific KPIs

Supports delivery of Procurement services into the Business

Maintains a proactive working attitude towards the Client

Has basic knowledge of the Stakeholder community within the work perimeter

Understands the P2P process

Has basic knowledge about cross functional work

Builds knowledge experience in a number of domains of expertise

Contributes to a positive and collaborative team culture

Identifies, reports and participates in process improvements implementation

General Responsibilities Accountabilities

Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets

Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter

Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion

Continually strives to simplify, standardize and improve processes subject to approval of the senior professional

Continually seeks out ways to improve Client satisfaction

Helps the team to achieve common goalsIs supportive of knowledge and best practice sharing

Acts to overall procurement policies and processes

Employment Type: Full Time, Permanent

Read full job description

Prepare for Junior Specialist roles with real interview advice

What people at Capgemini are saying

Junior Specialist salary at Capgemini

reported by 1 employee with 1 years exp.

₹3.1 L/yr - ₹4 L/yr

6% less than the average Junior Specialist Salary in India

View more details

What Capgemini employees are saying about work life

based on 40.4k employees

71%

88%

65%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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Capgemini Kolkata Office Location

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Kolkata (1)

Kolkata Office

1st Floor, Unitech Hi-Tech Structures Ltd , IT/ITES SEZ, Info Space Complex, Tower A B & C Block , New Town, Rajarhat, West Bengal, Kolkata Kolkata
700156