Service Delivery Junior Specialist - A

Plays an important role in the Organization by providing support to more senior service delivery professionals. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of Procurement services into the BusinessMaintains a proactive working attitude towards the Client

Has basic knowledge of the Stakeholder community within the work perimeterUnderstands the P2P process

Has basic knowledge about cross functional work

Builds knowledge experience in a number of domains of expertise

Contributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementation

General Responsibilities Accountabilities

Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets

Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter

Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion

Continually strives to simplify, standardize and improve processes subject to approval of the senior professional

Continually seeks out ways to improve Client satisfactionHelps the team to achieve common goalsIs supportive of knowledge and best practice sharing

Acts to overall procurement policies and processes