CRM Executive (Multilingual)

Role Overview:

At Cancer Healer Centre (CHC), we are committed to providing compassionate and effective cancer care. As a CRM Executive, you will be responsible for managing and optimizing our customer relationships, ensuring a seamless experience for patients and their families. This role requires a customer-focused approach to ensure our patients receive timely, empathetic, and professional support throughout their cancer treatment journey.

Key Responsibilities:

• CRM Management: Oversee and maintain the CRM system, ensuring accurate patient information and smooth data flow across departments.
• Patient Interaction: Track and monitor all patient inquiries, ensuring prompt responses and resolution of concerns with a focus on empathy and care.
• Patient Engagement: Develop and execute patient communication strategies, personalized follow-ups, and appointment reminders to enhance the patient experience.
• Data Analysis: Analyse patient behaviour and treatment feedback, providing actionable insights to improve service delivery and patient satisfaction.
• Collaboration: Work closely with the medical, marketing, and support teams to ensure consistent, patient-centred communication.
• Process Improvement: Continuously review and refine CRM processes to improve patient retention and optimize their journey through CHCs treatment services.