Business Operations Associate - M&E

Key Responsibilities (Current, CL12)

• Independently Support 8-12 Simple, Medium, and High events at one time with consistent and quality customer support
• Accuracy in the completion of assigned tasks and deadlines, team processes and standard operating procedures
• Follow communication process flow
• Updates process forms in a timely manner
• Supports the creation of the event websites and registration, invitations and other emailed communications, per customer requirements
• Consults on event requirements and site features
• Coordinates site testing and final sign-off with customer
• Creates event reporting package with updated reports
• Integrates site data with MMS (Salesforce), On24 and Touchcast
• Sends initial invitation and/or provides final site URL
• Sends additional rounds of invitations and communications
• Coordinates changes to attendees, waitlists, rooming lists, approvals and capacities w/event owner
• Manages event websites and registration changes
• Sends post-event feedback surveys
• Manages post-event technology tasks (upload final participant lists, communicate web build hours/fees, complete final billing process form, close-out checklist)
• Support taskforces and special projects (as assigned)