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64 John Crane Sealing Systems India Jobs
Voice-UC Service Analyst
John Crane Sealing Systems India
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Provide technical support of fixed line voice and telephony\\UC.
- 2nd line support of all aspects
- Document, support, maintaining and managing Smiths fixed line voice, toll free lines, telephony\\UC environment.
- Creating and maintaining documentation for both support teams and customers.
- Manage\esolve support tickets, outages, Major Incidents and escalations.
- Monitor and report performance and usage of Smiths Voice and UC estate.
- Divesture and Acquisition support.
- Maintain and support voice gateways (Audiocodes)
- Support the implementation of new UC\\Voice deployments.
- Follow the standards for best in Smiths service and support for end users
- Understand governance and compliance standards across our telephony\\UC environment
- Manage and track the monthly invoices for the telephony estate
- Work to identify and eliminate\\cleanup unused phone lines from legacy infrastructure to reduce monthly bills to the business
- Ability to work different shifts: APAC, EMEA and North America
- 1-2 years of experience with all aspects of telephony and fixed line voice (POTS, ISDN, PRI and SIP)
- 1-2 years of experience with supporting Contact center solutions (preferably Genesys PureCloud Contact center)
- Experience migrating existing premises-based PBXs to cloud PBX (preferably MS Teams or Skype for Business)
- Experience analyzing and reporting fixed line bills and customer service records
- Experience supporting Audiocodes SBA\\SBC
- Experience with Microsoft Teams Telephony with direct routing or operator connect
- Microsoft Office Professional Software Applications (Word, Excel, PowerPoint, Access, Outlook)
- Be Part of Something Big: As we expand our footprint across APAC and MEA, youll play a key role in building the teams that will define our future.
- Growth Opportunities: At Smiths, we believe in your growth as much as our own. Youll have the chance to shape your career and expand your leadership capabilities in an ever-evolving global landscape.
- Collaborative Culture: Join a diverse, collaborative team where innovation and fresh ideas are encouraged.
- Work-Life Balance: Enjoy flexible working arrangements and a supportive work environment.
Employment Type: Full Time, Permanent
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