Front Office Executive (Urgently hiring)

Role & responsibilities

Supervise and manage daily front office operations, ensuring smooth check-in and check-out processes.

• Train and guide front office staff to maintain high customer service standards.
• Handle guest inquiries, complaints, and special requests in a professional manner.
• Coordinate with housekeeping, F&B, and other departments for seamless guest experiences.
• Maintain accurate records of reservations, payments, and guest details.
• Ensure adherence to resort policies and standard operating procedures.
• Monitor front desk supplies and inventory, placing orders as needed.
• Assist in handling online and direct reservations, including OTA and walk-in guests.
• Generate reports on occupancy, revenue, and guest feedback.

Maintain a warm, welcoming, and professional front desk environment

Preferred candidate profile

Minimum 2 years in front office operations, preferably in a hotel or resort with good communication skills in English , Malayalam, Hindi

Perks and benefits

• Salary: ₹18,000 - ₹25,000 per month (Negotiable based on experience and skills)
• Accommodation: Provided
• Food: Complimentary staff meals
• Incentives: Performance-based incentives available