Head - Operations - Telecom (8-12 yrs)

Job Title: Head - Operations , Charge Points

Role :

This role is pivotal in driving the operational strategy, ensuring smooth execution, and scaling our charging infrastructure across the country.

Candidates from Telecom Industry will be preferred.

Responsibilities :

Strategic Planning and Execution :

- Develop and implement operational strategies aligned with the company's growth objectives.

- Oversee the expansion and scaling of the charge points network across multiple cities.

Operational Management :

- Ensure the efficient and effective operation of the charging stations.

- Implement best practices for site selection, installation, and maintenance of charge points.

- Optimize resource allocation and manage operational budgets.

Vendor and Partner Management:

- Establish and maintain relationships with key vendors, suppliers, and partners.

- Negotiate contracts and agreements to secure favourable terms for the company.

Quality and Compliance:

- Ensure all operations comply with industry standards, safety regulations, and company policies.

- Implement quality control measures and conduct regular audits to maintain high standards.

Customer Experience:

- Focus on delivering exceptional customer service and satisfaction.

- Address and resolve any operational issues that impact the customer experience.

Data and Analytics:

- Utilize data analytics to drive operational decisions and improvements.

- Monitor performance metrics and generate reports to track progress and identify areas for improvement.

Innovation and Technology:

- Stay updated with the latest trends and technologies in the EV charging industry.

- Integrate innovative solutions to enhance operational efficiency and service quality.

Team Leadership:

- Build and lead a high-performing operations team.

- Foster a culture of excellence, continuous improvement, and innovation within the team.

- Provide mentorship and professional development opportunities for team members.

Qualifications:

- Experience: Minimum of 8 years of experience in operations management, preferably in the EV, automotive, or infrastructure sectors.

- Education: Bachelor's degree in Engineering, Business Administration, or a related field. A Master's degree is preferred.