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Jr. IT Solutions Delivery Analyst
1-3 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Jr. IT Solutions Delivery Analyst
Bottomline
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Triage incoming IT tickets for completeness and clarity; confirm all necessary information is present.
- Direct requests to the appropriate Revenue or Customer systems backlog; collaborate with requesters to fill any gaps.
- Coordinate daily stand-ups, sprint planning sessions, and retrospectives; document action items and follow up on commitments.
- Ensure tickets meet the Definition of Ready (clear requirements, estimates, acceptance criteria) and keep them updated.
- Track work progress, promptly flag risks or blockers, and maintain essential Scrum documentation for visibility.
- Communicate regularly with product owners, team leads, and stakeholders to clarify priorities and resolve bottlenecks.
- Provide first-line support for ticket-related inquiries; escalate complex issues when necessary.
- Continuously refine intake and backlog management practices to streamline ticket flow and adherence to Scrum principles.
- Bachelor s degree in Information Systems, Business, or related field (or equivalent practical experience).
- Familiarity with basic Scrum or Agile concepts; any internship or project experience is a plus.
- Strong organizational skills and attention to detail when reviewing and routing requests.
- Clear written and verbal communication style for translating technical needs into actionable tasks.
- Basic proficiency with ticketing systems (e.g., Jira, ServiceNow) and collaboration tools (e.g., Slack, Teams).
- Self-motivated, eager to learn, and comfortable working with cross-functional teams.
- Capable of managing time effectively in a fast-paced environment, focusing on essential support and scrum administration tasks.
Employment Type: Full Time, Permanent
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Bottomline Benefits
Group Term Life and Personal Accident Insurance 
Cafeteria Work From Home Free Food Team Outings Health Insurance 
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