Delivery Operations Analyst

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are currently looking for a Delivery Operations Analyst:

As a Delivery Operations Analyst at Gentrack, you will play a pivotal role in fostering collaboration between internal customer subject matter experts and global teams. Your primary responsibility is to demonstrate solutions and work closely with global delivery leadership to understand and align their requirements, ensuring the configured solutions meet their needs. Operating within the Global Delivery team and reporting to the PMO Manager, you will contribute to the implementation of modern agile values and principles, acquiring in-depth internal system knowledge. Your role involves facilitating various meetings, workshops, and training sessions, analyzing business requirements, mapping processes, and providing crucial input into operational direction. Additionally, you will prioritize PMO backlogs, collaborate with technical and financial teams to develop effective solutions, and offer leadership by training and supporting team members.

In line with our value of Respect for the Planet , we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

The Specifics

• Demonstrate modern agile values and principles.
• Acquire in-depth internal systems knowledge.
• Acquire an understanding how Gentrack s project implementation lifecycle.
• Facilitate and attend meetings ensuring operational excellence.
• Facilitate workshops and elicit requirements to support internal change management.
• Analyze, map, and document business processes.
• Analyze operational hot spots to identify process improvements.
• Prioritize PMO backlog with the Global Delivery leadership team to streamline delivery priorities and plan initiative releases.
• Work with the technical and financial teams to develop effective solutions.
• Provide input into internal systems direction regarding functionality.
• Provide systems training to internal customers.
• Provide testing services to internal customers as required.
• Provide leadership, training, and support to team members.
• Encourage others to experiment and adopt the Agile mindset, tools, and techniques.
• Mentor and coach less experienced analysts.
• Ensure accurate recording of timesheets and charging of services time.
• Tailor solutions to meet global internal customers needs.
• Abide by the Compliance Policies and Procedures of the Company.
• Take reasonable care of your own and other people s Health Safety in the workplace.
• Report all incidents and hazards promptly.
• Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility.
• Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter.
• Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable.

What were looking for (you don t need to be a guru at all, we re looking forward to coaching and collaborating with you):

• 5+ years of experience as an Analyst.
• Experience in a Professional Services/Consultancy environment.
• Strong analytical skills and understanding of business processes.
• An ability to creatively solve problems with an open mind and a high level of attention to detail.
• Passion for excellence and commitment to being the best.
• High levels of time management and ability to prioritise
• Bachelor s degree or comparable professional development and commercial
• Record of building strong products/project-delivered solutions and collaborating.
• Substantial personal responsibility and autonomy.
• Exceptional communication skills and presentation ability.
• Experience in software development (helpful).
• Experience in the Utilities sector (helpful).
• Can-do attitude.
• High levels of energy, sound judgment, and determination to achieve with a sense of urgency.
• Relationship management and interpersonal skills.
• Open-minded consultative approach.
• Ability to give and receive positive and constructive feedback.

What we offer in return:

• Personal growth - in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.