Workforce Management Professional

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future. Working with some of the world s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

• Respect for the planet
• Respect for our customers and
• Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers. We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

We are currently looking for a Workforce Management Professional:

As a Workforce Management Professional, you will serve as a pivotal link between operational needs and business goals, ensuring that workforce strategies are both effective and adaptable. Your role will involve leveraging data-driven insights to forecast demand, optimize schedules, and address workforce challenges in real time. By combining strategic planning with advanced technology, you will contribute to driving efficiency, improving service levels, and fostering a culture of collaboration and continuous improvement within the organization.

In line with our value of Respect for the Planet , we encourage all our people to encourage awareness of and behaviours aligned to our Sustainability Charter through supporting organisational change and actively engaging in our global sustainability programs, including enabling our people to engage and partake in events.

The Specifics

• Strategic Workforce Planning
  • Develop and implement workforce plans that align with business objectives and growth strategies.
  • Forecast staffing needs based on historical data, business trends, and projected demand.
  • Use predictive models to plan for both short-term and long-term workforce requirements.
  Scheduling and Real-Time Adjustment
  • Create schedules that balance operational needs with cost-efficiency.
  • Monitor day-to-day workforce operations and make real-time adjustments to ensure service levels.
  • Identify opportunities for optimization in scheduling processes.
  Data Analysis and Insights
  • Analyze workforce metrics such as productivity, utilization, attrition, and absenteeism.
  • Generate actionable insights and create dashboards or reports to support leadership decisions.
  • Collaborate with stakeholders to align workforce strategies with organizational priorities.
  Technology and Process Management
  • Leverage workforce management tools to enhance operations.
  • Collaborate with IT teams to ensure smooth integration and upgrades of WFM systems.
  • Stay updated on emerging technologies and recommend improvements to existing processes.
  Stakeholder Collaboration and Compliance
  • Partner with HR, operations, and leadership to address workforce challenges and recruitment needs.
  • Ensure compliance with labor laws and company policies, promoting adherence across teams.
  • Drive the adoption of best practices to foster innovation and workforce satisfaction.
  Gentrack Values and Culture
  • We are a high integrity organisation, and our values are based on respect - respect for our planet, our customers, and our employees. As a key member of the company, it is important that these values resonate with you and that you act on them daily - shaping the culture of the business. Working and behaving in line with Gentrack policies and
  • Taking reasonable care of your own Health Safety in the
  • Promptly reporting any incidents or hazards in your work or in your work environment that
  may be putting your or anyone else s Health Safety at risk.
  • In addition to this you may be required to carry out any other duties as reasonably requested by your direct line manager.
  
  What were looking for (you don t need to be a guru at all, we re looking forward to coaching and collaborating with you):
  
  
  • 5-7 years of relevant experience in workforce planning, scheduling, and analytics.
  • Role Focus: Analyze workforce metrics, leverage technology, and drive operational efficiency aligned with business objectives, with a particular focus on the utilities and energy sector.
  • Bachelor s degree in Business Administration, Human Resources, or a related field.
  • Proven experience in workforce management, preferably in the utilities or energy sector.
  • Proficiency in workforce management software and data analysis tools (e.g., Power BI, Excel).
  • Strong analytical, problem-solving, and communication skills.
  • Familiarity with predictive modeling and long-term workforce planning techniques.
    

What we offer in return:

• Personal growth - in leadership, commercial acumen, and technical excellence
• To be part of a global, winning high growth organization - with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.