AVP IT Technical Analyst - POS/UPI

Key Responsibilities:

Technical Analysis & System Integration

• Analyze technical requirements for POS/UPI acquiring systems, covering hardware, software, and network components.
• Assess system specifications and ensure compatibility with existing infrastructure.
• Collaborate with development teams, vendors, and business stakeholders to integrate POS acquiring solutions seamlessly.
• Ensure interoperability between various payment systems and components.

System Deployment & Configuration

• Configure POS terminals, gateways, and related equipment as per specifications.
• Coordinate installation, testing, and validation of POS acquiring solutions.
• Ensure smooth deployment and implementation of new solutions and upgrades.

System Support & Maintenance

• Provide ongoing technical support for POS/UPI acquiring systems, including troubleshooting issues and applying upgrades or patches.
• Monitor system performance, detect issues proactively, and implement corrective actions.
• Maintain uptime and reliability of payment processing infrastructure.

Technical Documentation & Compliance

• Create and maintain detailed technical documentation, including system architecture diagrams, configuration guides, and troubleshooting procedures.
• Ensure compliance with regulatory standards (e.g., PCI-DSS, EMV) and security best practices to protect sensitive transaction data.

Stakeholder Collaboration & Process Improvement

• Communicate effectively with internal teams, external vendors, and service providers to address technical concerns.
• Identify opportunities for process automation and optimization to enhance operational efficiency.
• Provide training sessions and knowledge transfer to end-users and support teams.

Required Skills & Experience:

• Proven experience in technical analysis, integration, and support of POS/UPI acquiring systems.
• Strong understanding of POS hardware, payment processing protocols (EMV, PCI-DSS), and transaction security.
• Proficiency in network technologies (TCP/IP, VPN, routing protocols) relevant to payment infrastructure.
• Experience in POS terminal configuration, deployment, and troubleshooting.
• Excellent communication and interpersonal skills for effective collaboration with cross-functional teams.
• Strong analytical and problem-solving abilities with a detail-oriented approach.
• Ability to work independently, manage multiple projects, and prioritize tasks effectively.
• Familiarity with Agile methodologies and project management practices is a plus.