Operations Manager Analytics

Job Title: Operations Manager - Analytics

Function: Operations

Reporting to: VP Operations, Strategy and Implementation

About role : We are seeking a dynamic and results-driven Operations Analytics Specialist. The ideal candidate will leverage advanced data analytics to drive operational efficiency, improve decision-making, and support strategic objectives across the organization. This role demands strong technical expertise, problem-solving skills, and a passion for transforming data into actionable insights.

Purpose:

Objective is to help operations team take a smooth drive in

• FirstMile / Lastmile / Linehaul Operational efficiency
• Capacity planning/Man-power planning
• Transit time mapping, Network routing and optimization
• Fleet optimization
• Control tower & predictive performance management
• Shipping performance analysis

To achieve that, Individual should be able to

• Work closely with business/functional heads to identify and prioritize business needs
• Handle large datasets (structured and unstructured)
• Identify, analyse and interpret trends or patterns in complex data sets using statistical techniques and generate actionable insights
• Understand how machine learning can help solve business problems
• Understand the logistic situation/issues/problem in India and identify how analytics solutions/products can solve it

Key Responsibilities:

• Data Analysis & Insights: Analyse large and complex datasets to identify trends, patterns, and actionable insights that enhance operational efficiency and cost savings.
• The role helps in developing business models; assisting with process digitization; publishing new/existing KPIs performance; address queries from regions on aforesaid work-areas; reconciling any difference of views with regions/HO teams; continually refine the models for more actionable insights
• Process improvement & Optimization: Utilize Databricks, Python, and SQL to develop scalable data solutions, data analytics, and enhance process efficiency through automation.
• Dashboards & Reporting: Develop and maintain interactive dashboards and reports using Power BI to support data-driven decision-making across departments.
• KPI Development & Tracking: Design and implement mechanisms to track key performance indicators (KPIs) to ensure continuous improvement.
• Collaborative Problem-Solving: Work closely with regional teams to identify challenges and provide analytics-driven solutions.

Experience/skill requirements:

• Proficiency in data analytics tools and programming languages, including Python, SQL Familiarity with Azure Synapse Analytics and Azure Databricks
• Expertise in data visualization and dashboarding using Power BI
• Strong analytical mindset with a proven ability to handle large datasets and derive actionable insights.
• Excellent communication and presentation skills to convey complex data insights to diverse stakeholders.
• Prior experience in optimizing supply chain operations or similar domains is preferred.

Educational Qualifications: Masters Degree in Data Science, Analytics, Statistics.

Work experience: 4-8 years

Role type: Individual Contributor