Director Business Applications

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

BirdEye, Inc. has multiple positions available for Senior Director, Integrations in Palo Alto, CA and various unanticipated work locations.

Position Summary:

The Senior Manager, Business Applications is responsible for managing a portfolio of business applications, with a specific emphasis on Salesforce CPQ, Sales Cloud and Service Cloud implementations. This role involves overseeing the design, implementation, and optimization of Business Applications to enhance sales processes, drive pricing accuracy, and improve overall operational efficiency. The ideal candidate has a strong background in Salesforce CPQ, Sales Cloud and Service Cloud enterprise applications, and team leadership, with the ability to align technology solutions with business goals.

Key Responsibilities:

Business Application Strategy and Planning

• Develop and lead a strategic roadmap for business applications, with a particular focus on the Salesforce system, to support sales, finance, and product configuration needs.
• Collaborate with Sales, Finance, IT, and other business stakeholders to identify requirements and prioritize application enhancements that add value.
• Stay up-to-date with Salesforce CPQ and business application best practices, ensuring the organization remains competitive and efficient.

Salesforce Management and Optimization

• Lead the implementation, configuration, and optimization of the Salesforce ecosystem, ensuring seamless integration with other systems and alignment with business requirements.
• Drive continuous improvement of CPQ functionalities, including pricing accuracy, quote-to-order automation, product configurations, and approval workflows. Address and troubleshoot system issues, ensuring stability and performance of CPQ operations.
• Drive the optimization of Sales Cloud and Service Cloud to improve sales and service efficiency, customer experience, and data insights.

Team Management and Hiring:

• Lead and mentor a team of professionals, including application developers, analysts, and project managers.
• Foster a collaborative, high-performance team culture focused on continuous improvement and innovation.
• Oversee workforce planning, talent acquisition, and professional development to build a strong and capable team.

Technical Program Management:

• Oversee the planning, execution, and delivery of complex business application projects, ensuring they are completed on time, within scope, and within budget.
• Implement best practices for project management, including risk management, resource allocation, and quality assurance with automation to boost operational efficiency.
• Ensure alignment between business application projects and the overall company roadmap.