Lead Software Development Engineer

Why Birdeye

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isnt just a goal its our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

About the Role:

We are seeking an experienced Lead SDET to join our dynamic team. The ideal candidate will have strong expertise in both Join Birdeye as a Quality Assurance AI Engineer, where youll play a key role in ensuring the quality and reliability of AI-driven software solutions. This position involves developing secure, scalable, and high-performance product features while contributing to the overall testing framework. Your expertise in AI testing methodologies, manual testing, and automation testing will be instrumental in refining AI-generated results.

Key Responsibilities:

• Design and implement AI-focused testing strategies, leveraging advanced test models and matrices for optimal software performance.
• Identify, analyze, and resolve errors, inconsistencies, and potential enhancements in AI-generated outputs.
• Provide actionable feedback and recommendations to improve AI model performance.
• Develop and maintain comprehensive documentation of audit procedures, standards, and best practices.
• Utilize domain expertise, particularly in Online Reputation Management, to enhance testing relevance.
• Assess the technical readiness of software for deployment and communicate findings effectively.
• Evaluate and implement suitable automation testing frameworks and tools for AI applications.
• Develop and execute automated test scripts to validate AI models and system performance.
• Work closely with developers to integrate continuous testing into the CI/CD pipeline.
• Actively participate in defining new product requirements from a testing perspective.

Qualifications Skills:

• Education: Bachelors degree in Computer Science, Engineering, or a related technical field.
• Experience: 5-6 years of experience in software testing, with a focus on AI solutions and automation testing.
• Domain Expertise: Experience in Online Reputation Management or a product-based company is preferred.

Technical Skills:

• Strong proficiency in manual testing methodologies.
• Hands-on experience with test automation frameworks (e.g., Selenium, Appium, PyTest, JUnit, TestNG).
• Knowledge of scripting languages (e.g., Python, Java, JavaScript) for automation.
• Familiarity with AI testing tools and frameworks.
• Experience with CI/CD pipelines and integrating automation testing.
• Ability to make sound technical decisions and prioritize key aspects of a release.
• Join us and be at the forefront of AI quality assurance at Birdeye!

Why You ll Join Us

At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We dont just set goals we surpass them. Were a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.

Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We dont just talk about making a difference we make it happen.