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Customer Success Executive
BiofuelCircle
posted 18hr ago
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Job Description
- Understand and document participant business processes.
- Conduct need analysis and deliver user training with use-case templates.
- Facilitate proof of concept for new subscribers and guide them through early-stage transactions.
- Help customers select the right subscription plans for their needs.
- Regularly engage with subscribers to drive platform usage and successful transactions.
- Conduct periodic business reviews and quarterly planning meetings with subscribers.
- Leverage analytics to help customers meet their objectives.
- Cross-sell and up-sell products and services, such as auctions and value-added services.
- Provide support for new and existing platform functionalities, features, and services.
- Proficiency in IT systems and Office applications.
- Strong verbal communication skills and the ability to engage professionally with platform participants.
- Calm, friendly, assertive interpersonal traits.
- Ability to understand, follow, implement, and improve processes.
This role offers a unique opportunity to work with a fast-growing company at the forefront of the bioenergy sector. Gain experience in digitalizing the farm-to-fuel supply chain while collaborating with diverse stakeholders.
Supervision & Collaboration:This position reports to the Head of Market Development & Customer Success.
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Employment Type: Full Time, Permanent
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