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BiofuelCircle

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3.7

based on 14 Reviews

39 BiofuelCircle Jobs

Customer Success Executive

BiofuelCircle

3.7

based on 14 Reviews

1-4 years

Pune

1 vacancy

Customer Success Executive

BiofuelCircle

posted 2mon ago

Job Role Insights

Key skills for the job

Supervision Data Analytics Supply Chain Management Customer Support Training Executive Management

+ 2 more

Job Description

Key Purpose Of The Role:

The Customer Success Executive will focus on onboarding and training subscribers, ensuring effective platform usage, and driving business growth through customer engagement and support. This role is critical to enhancing subscriber satisfaction and ensuring the success of BiofuelCircle s platform.

Key Tasks:

Customer Onboarding & Training:

Understand and document participant business processes.
Conduct need analysis and deliver user training with use-case templates.

POC and Subscription:

Facilitate proof of concept for new subscribers and guide them through early-stage transactions.
Help customers select the right subscription plans for their needs.

Customer Success & Business Growth:

Regularly engage with subscribers to drive platform usage and successful transactions.
Conduct periodic business reviews and quarterly planning meetings with subscribers.
Leverage analytics to help customers meet their objectives.
Cross-sell and up-sell products and services, such as auctions and value-added services.

Customer Support:

Provide support for new and existing platform functionalities, features, and services.

Ideal Candidate Profile Experience: Graduates/Postgraduates with a process-oriented approach and willingness to learn. Skills:

Proficiency in IT systems and Office applications.
Strong verbal communication skills and the ability to engage professionally with platform participants.
Calm, friendly, assertive interpersonal traits.
Ability to understand, follow, implement, and improve processes.

Opportunity:

This role offers a unique opportunity to work with a fast-growing company at the forefront of the bioenergy sector. Gain experience in digitalizing the farm-to-fuel supply chain while collaborating with diverse stakeholders.

Supervision & Collaboration:

This position reports to the Head of Market Development & Customer Success.

Write To:

Employment Type: Full Time, Permanent

Read full job description