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QA Consultant
Bill Gosling Outsourcing India
posted 19hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Evaluate & audit conversations / transactions on behalf of assigned client process(es) as per pre-defined guidelines ensuring zero / minimal quality variance while maintaining productivity parameters. Quality consultant is expected to evaluate and audit telephone, email and chat communication / transaction and provide detailed feedback via an evaluation tool to the customer
What Youll Do:
- Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary
- Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions
- Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge
- Meet and exceed daily volume and productivity targets
- Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented
- Participate in various internal/external training programs to continuously hone required skills and knowledge base.
Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.
What Were Looking For:
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for QA Consultant roles with real interview advice
Top Bill Gosling Outsourcing India QA Consultant Interview Questions
Q1. What all parameters do you have in your quality sheet.
asked in
Quality Analyst interview
What people at Bill Gosling Outsourcing India are saying
QA Consultant salary at Bill Gosling Outsourcing India
reported by
4
employees
₹2.4
L/yr - ₹3
L/yr
75%
less
than the average QA Consultant Salary in India
View more details
What Bill Gosling Outsourcing India employees are saying about work life
based on 680 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bill Gosling Outsourcing India Benefits
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