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16 Bill Gosling Outsourcing India Jobs
Team Leader, Oprations
2-5 years
₹ 4 - 5.9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Jaipur
1 vacancy
Team Leader, Oprations
Bill Gosling Outsourcing India
posted 22hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join a Team That s Passionate About Making Lives Better!
At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What Youll Do:
The Team Leader, Operations leads and motivates a team to optimum performance levels to achieve targets contributing to the company s objectives. They provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting SMART objectives
- Confidently and effectively deliver coaching and constructive feedback to employees to increase engagement and improve performance, including, as required, corrective action through disciplinary processes
- Involvement and collaboration on new strategies and/or process improvements to better the team s performance
- Daily, weekly and monthly reports provided at both internal and external client levels
- Flexible team player in respect to scheduling and willing to invest additional time in to the team when necessary; including coverage when required and support in team hours tracking/progression throughout each month
- Assist team members to ensure service level agreements are adhered to and performance metrics met, including, but not limited to: taking escalated Supervisor calls, evaluating call recordings and QA call review, if applicable based on client requirements
- Creating and/or facilitating team huddles, presentations and team contest to engage our team and/or clients
- Ensure all employees are in line with Regulatory Compliance, Quality and CBT requirements
- Assist and participate in the recruiting, training and onboarding of employees, when required
- Champion company core values and other company programs to engage and motivate our employees
- Other duties as assigned
Education
North America - Minimum High School Diploma or equivalent is required
Philippines - Minimum of 2 years post-secondary or equivalent is required
Costa Rica - No Minimum requirement
United Kingdom - No Minimum requirement
Trinidad & Tobago - Minimum 3 CSEC passes
English is compulsory in all locations
Experience
Previous experience in an Agent and/or Customer Service role
Previous experience in a leadership or managerial experience would be an asset
Certificates/Licenses:
Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required
What Were Looking For:
INFORMATION SECURITY RESPONSIBILITIES
All Information security responsibilities can be located in The Book of Bill (Global) and The Book of Bill (Global) - French. Please note that Information security responsibilities are based on role.
Why Join Us?
- Growth Opportunities : We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training : We offer extensive paid training to ensure you re equipped for success.
- Team-Oriented Culture : Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you ll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people s lives!
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Team Lead roles with real interview advice
Top Bill Gosling Outsourcing India Team Lead Interview Questions
Q1. What all parameters do you have in your quality sheet.
asked in
Quality Analyst interview
What people at Bill Gosling Outsourcing India are saying
Rating based on 11 Team Lead
reviews
Anonymous · Data Science & Analytics
Likes
Management is full supportive and if you have the capability to improve yourself then you could get the opportunity here.
- Skill development - Excellent
+5 more
Dislikes
The remuneration is less comparatively market standards.
Team Lead salary at Bill Gosling Outsourcing India
reported by
94
employees
with 2-12
years exp.
₹2.1
L/yr - ₹10.6
L/yr
34%
less
than the average Team Lead Salary in India
View more details
What Bill Gosling Outsourcing India employees are saying about work life
based on 680 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Bill Gosling Outsourcing India Benefits
View more benefits
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