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Engaged Employer

Equiniti

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3.7

based on 349 Reviews

Video summary

135 Equiniti Jobs

Team Leader

EQUINITI ICS India Pvt Ltd

3.7

based on 349 Reviews

3-6 years

Bangalore / Bengaluru

1 vacancy

Team Leader

Equiniti

posted 4mon ago

Job Role Insights

Fixed timing

Key skills for the job

Operations Information Security Database Administration Change Management Data Security Continuous Improvement

+ 2 more

Job Description

Management Level

Team Leader - Operations

Department - Operations Reports to : Manager

Role

To lead a team, utilising available resource in order to deliver a quality service to customers in line with agreed standards. Oversee and support the work of other colleagues where required. Contribute to the overall planning and workflow of the department.

Business Function

EQ India Operations as a team carries out a range of activities in accordance with the predetermined procedure and service standards under appropriate guidance and direction. The scope of these activities will range across all Equinitis business lines.

Core Duties and Responsibilities

Organise, plan, control and monitor workflow, co-ordinating resource to ensure that the daily workload is consistently completed in line with agreed service standards.
Monitor the performance of the team, recommending and implementing changes to the way in which the team operates to improve service quality and process efficiency supporting line management in the implementation of centrally driven changes when required.
Input in to the development of individual team members, ensuring cross training is carried out and there is sufficient knowledge and resource to cover absences.
Work alongside the UK, US and Amsterdam operational team to ensure communication and operations are aligned.
Recognise and analyse trends in problem occurrence and workflow, investigate further when appropriate and implementing changes or co-ordinating support from other parties to resolves matters and minimise the risk of re-occurrences.
Monitor the team compliance with internal policies, procedures, external regulations and data security, report or escalating non-conformance as necessary.
Ensure that the operational unit works to support our quality policy, information security policy and all aspects of our Integrated Management System.
Support the team deliverable by undertaking a range of roles and tasks when required.
Pursue personal development of skills and technical knowledge to adapt to the changing business environment.
Your breaks will be scheduled and you are expected to comply with them, to ensure the process is always within Service Level Agreements.
Your business shift hours and holiday calendar will be aligned based on your project allocation, i.e. UK or US.
Successful completion of task and achievements of agreed service standards.
Effective use of resources.
Accuracy and volume of team s work.
Development of knowledge, competence and skills of self and team
Adherence to procedures, policies and Integrated Management System requirements.
Quality of recommendations for continuous improvement.
Effectiveness of change management and communication
Effective communication with team stakeholders.

Competencies and Experience

Prior Transfer Agent or Securities Industry experience within the financial market.
Explains or presents factual information to individuals or groups in a structured, clear, confident and concise way avoiding the use of jargon.
Explains the reasoning behind what is being said to ensure understanding and acceptance.
Produces clear and concise reports and other written material (both draft and final form) usually of a detailed and sometime technical nature, which are understandable to those with or without knowledge of the subject matter.
Uses basic time management techniques to plan, manage and prioritise own work effectively, making most efficient use of the time available.
Plans, co-ordinates and controls the work and resources of the team.
Objectively assess the performance of others in accordance with the process, assessing capabilities and potential.
Give constructive feedback in order to identify individual s development needs.
Maintain consistency and fairness throughout the process.
Communicate and explain change effectively.
Plan and implement changes gaining commitment and understanding, minimising disruption to our service.
Has a good understanding of the business environment in which Equiniti operates and of industry best practice.
Has a good awareness of the likely impact of economic, political, social and regulatory change on Equiniti s business and overall aims, including relevant IT industry developments.
Maintain an understanding of competitor services and initiatives and how they may be turned to advantage.
May require the need to travel to other locations.
Willing and able to work extended hours as needed.

Desired Skills and Knowledge

Excellent verbal, written, and interpersonal communication skills.
Advanced Microsoft Office skills including macros and database administration.
Prior experience in leading a team.

Employment Type: Full Time, Permanent

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What people at Equiniti are saying

3.5

Rating based on 11 Team Lead reviews

Anonymous · Other in Chennai

Likes

Good work environment but worst management especially Nalini. IJP hikes are so biased that performing candidates don't get good and feet lickers get high package.

Salary - Good

+5 more

Dislikes

A**ho**s like Nalini .who only favour women employee and try to micromanage by saying should not talk and what dress to wear should be taken action on ..orelse this company won't survive as many agents are leaving jobs or searching new one because of her.