Quality Consultant - BPO (1-2 yrs)

Join a Team That's Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

What You'll Do:

- Consistently ensure that quality variance is well below threshold and internal quality scores are exemplary

- Write feedback, if applicable, to enthuse performance development at an agent level and per client instructions

- Regularly participate in client / internal calibration calls to ensure consistency of scoring & knowledge

- Meet and exceed daily volume and productivity targets

- Successfully clear the client specific training and ensure all subsequent updates are well understood & implemented

- Participate in various internal/external training programs to continuously hone required skills and knowledge base.

- Abide by all HR policies and processes including but not limited to code of conduct, attendance, and floor discipline.

What We're Looking For:

- MBA is a plus

- Good communication Skills, both written & oral

- Active listening & critical thinking skills

- Flexible working in a 24/7 environment

- Passion towards Quality and Performance Development

- Great team player & flexibility to get cross trained on new processes

Why Join Us?

- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.

- Comprehensive Training: We offer extensive paid training to ensure you're equipped for success.

- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.

- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.

- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections.

- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.

- Rewarding Work: Help businesses grow while making a real difference in people's lives!

- Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!