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9 Beroe Inc Jobs

Associate - Customer Engagement

1-3 years

Chennai, Bangalore / Bengaluru

1 vacancy

Associate - Customer Engagement

Beroe Inc

posted 4mon ago

Job Description

  • Associate Customer Engagement is the 1st point of contact for a customer, will have 100% ownership in terms of assessing the requirement, evaluating the feasibility of the deliverables along with the research team.
  • Responsible for crafting out the timelines and delivering the output with the customer.
  • Should comprehend customer s requirements during the interaction (via emails/ Bot conversations) to break down the requirements into definite actionable.
  • Responsible to create quickly customized outputs to deliver off-the-shelf information (readily available data sources) which will be shared instantly with the customer via emails/ Bot.
  • Associates will have continuous access to key category databases, report archives, partner databases like D&B, Bloomberg, Zoominfo, Contify etc. to retrieve data while addressing client s queries.
  • Associates will be trained & exposed to a wide array of spend categories across all key industries.
  • Associates will be responsible for customer engagement activities on the platform (like onboarding, training, monitoring etc.)
  • Analyze customer activity to establish ways to improve customer experience on the platform.
  • Associate will have a direct impact on the renewals, upsell & cross-selling for their respective Customers within LiVE.Ai platform.
  • Associate will be trained & exposed to a wide array of categories across all key industries.
  • Flexible to work in the shifts( day shift/ UK shift).
Qualification: MBA Finance/PGDM with minimum 60% throughout their academics.
Work Experience : 1 to 3 years of experience.

Employment Type: Full Time, Permanent

Functional Areas: Customer Service & Operations

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What people at Beroe Inc are saying

What Beroe Inc employees are saying about work life

based on 89 employees
96%
26%
87%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Beroe Inc Benefits

Work From Home
Free Transport
Health Insurance
Team Outings
Cafeteria
Soft Skill Training +6 more
View more benefits

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