Bellurbis - Key Account Manager - Client Relationship (4-6 yrs)

Role - Key Account Manager

Position: Client Relationship Manager.

Location: Gurgaon (Work from office).

Experience: 4-6 years.

We are looking for a young, dynamic, self-starter pre sales client relationship manager for engagement, develop strong relationships with our customers.

Client Relationship Management:.

- Develop and nurture strong relationships with key partners and clients to ensure seamless collaboration and mutual growth in IT Software and Services.

- Identify new partnership opportunities that align with the company's goals and objectives.

- Collaborate with cross-functional teams to execute partnership relationship strategies effectively.

- Serve as the primary point of contact for our valuable clients, understanding their needs, and ensuring the required support/assistance.

- Resolve client concerns and issues promptly to maintain a positive client experience.

- Travel across geographics to maintain client relationship.

- Proactively identify opportunities to upsell or cross-sell our IT products and services to existing clients.

- Conduct check-ins and reviews with clients to assess satisfaction and identify areas for improvement.

- Build and nurture strong relationships with customers, prospects, and internal stakeholders.

- Engage in regular stakeholder meetings with clients to ensure alignment on project deliverables and to gather insights for future engagements.

Data Analysis and Reporting:.

- Analyse data related to partner and client interactions to identify trends and opportunities for improvement.

- Prepare and present regular reports to management on partnership and client performance.

- Utilize data insights to make informed decisions and optimize relationship management strategies.

Management Skills:.

- Be a proactive self-starter.

- Candidate must stay updated on industry trends, competitive landscape, and emerging opportunities.

- Conduct market research to identify potential partners and clients.

Desired Candidate Profile.

- Proven experience in partnership and client relationship management is a must.

- Strong negotiation and communication skills.

- Excellent written verbal communication skills in English.

- Excellent analytical and problem-solving abilities.

- Proficiency in data analysis and reporting tools.

- Ability to work independently and collaboratively in a fast-paced environment.

- Should have an excellent understanding of the marketplace seller onboarding process for IT Software and Services.

- Ability to commute on a regular basis.

Required skills:

- Excellent communication skills/Time Management Skills.

- Negotiation Skills.

- Experience with IT software and services.

- BTech/MCA/BCA in IT or relevant.

- Candidate will be working from office.