BI Worldwide - Key Account Manager (3-4 yrs)

Key Account Manager

Company Description:

BI WORLDWIDE is a global performance improvement company that has been operating for over 60 years. The company's mission is to drive engagement with employees, channel partners, and customers by providing end-to-end solutions for Employee Recognition, Channel Rewards, and Customer Loyalty programs. With offices in various countries including India, BI WORLDWIDE focuses on delivering measurable results for clients through a combination of Domain Expertise, Technology, Rewards Fulfillment, and Campaign Execution Capabilities.

Role Description:

- For us being leaders does not mean numbers alone it means being trendsetters and shapers of the Loyalty and Engagement Space.

- This is why we invest heavily in making our Account Managers, experts in the domain.

- In fact, many of the frameworks being used in the industry today were created at BI Worldwide, and our India associates are leading the charge on building new expertise every day.

- We would love you to learn and eventually lead the way for newer innovations.

Responsibilities:

- 3+ Years of Experience in client servicing.

- Developing, planning and implementing B2B programs.

- Be the part of client relationship team to ensure that all project goals and objectives are met on time.

- Actively participate in strategic planning of quarterly/monthly activities.

- Planning/suggesting new promotions/campaigns and implementing.

- Building healthy relationships with clients and setting up efficient processes with reporting.

- Market Research Measuring the program against the defined metrics and pre-set objectives, taking participant feedback via questionnaire/survey, understanding the client business, competition mapping, and sharing the insight with client during the review.

- Using data competently understanding program metrics and providing recommendations from time to time.

Key skills Must Have:

- Strategic thinking and execution/analytical bent of mind.

- Pleasing personality and ability to create excellent relationships with the client.

- Strong verbal and written communication skills.

- Ability to handle multiple projects and tasks.

- Team Player with good interpersonal skills.

- Working knowledge of MS Excel, Word, and PowerPoint.

- Experience in Loyalty Market.