Zonal EBO Operations Executive

Job description

As a Zonal EBO Operations Executive, you will be responsible for overseeing the day-today operations of our kiosk locations, ensuring smooth functioning, achieving sales

targets, and providing exceptional customer service. Your role will involve managing a

team of Beauty Advisors, maintaining stock and inventory levels, expanding our EBO

(Exclusive Brand Outlet) presence, and fostering strong relationships with franchisees,

investors, and partners.

Key Responsibilities:

1. Team Management: Lead and motivate a team of Beauty Advisors to achieve sales

targets, provide excellent customer service, and uphold brand standards.

2. EBO Expansions: Identify opportunities for opening new Exclusive Brand Outlets and

coordinate with relevant stakeholders to execute expansion plans.

3. Stock and Inventory Management: Oversee stock levels, ensure timely

replenishment, and minimize stock losses through effective inventory management

practices.

4. Setting Targets and Objectives: Develop and implement sales targets, performance

goals, and operational objectives for the kiosk locations in alignment with overall

business objectives.

5. Team Building: Foster a positive work environment conducive to teamwork,

collaboration, and personal development among team members.

6. Replacement Hiring of Beauty Advisors: Conduct recruitment activities to fill

vacant Beauty Advisor positions, ensuring the selection of qualified candidates who fit

the brand culture.

7. Performance Analysis: Regularly evaluate the performance of kiosk locations and

Beauty Advisors, analyze sales data, and implement corrective measures as needed to

drive improvement.

8. Franchisee, Investor, and Partner Relations: Cultivate strong relationships with

franchisees, investors, and business partners, addressing their concerns, providing

support, and ensuring alignment with the company's vision.

Requirements:

- Bachelor's degree in Business Administration, Marketing, or related field.

- Proven experience in retail management, preferably in the beauty industry.

- Strong leadership and team management skills with the ability to inspire and motivate

others.

- Excellent communication and interpersonal skills for building relationships with

stakeholders.

- Sound analytical abilities for performance analysis and decision-making.

- Demonstrated proficiency in stock and inventory management.

- Ability to work under pressure and adapt to changing circumstances in a fast-paced

environment.

- Prior experience in franchise management or partnership development is desirable.

- Willingness to travel as needed to oversee kiosk locations and engage with

stakeholders