Associate Director; Offshore Operations

Role & responsibilities

This role will be responsible for managing and scaling offshore delivery operations across multiple business units, including Assurance, Advisory, and Tax. It is a high-impact leadership position where you will work closely with the Partners to refine offshore strategies, optimize service delivery, and establish best practices. The role requires a hands-on approach, strategic vision, and strong operational expertise to ensure smooth offshore operations and future scalability.

• Lead and manage offshore operations across Assurance, Advisory, and Tax, ensuring seamless service delivery and collaboration with onshore teams.
• Develop and execute a long-term strategy for offshore expansion, aligning with the firms global objectives and business growth priorities.
• Act as a key liaison between onshore and offshore teams, facilitating cross-functional coordination and operational alignment.
• Contribute towards offshore team setup, ensuring the teams are structured and resourced to meet evolving business demands.
• Work closely with business leaders to identify operational bottlenecks and introduce solutions to enhance delivery.
• Assess and introduce technology-driven solutions to improve offshore efficiency.
• Manage relationships with key stakeholders, including facility management, IT support, and security.
• Ensure compliance with local regulatory and company operational policies.
• Drive continuous improvement in offshore service delivery, identifying opportunities to enhance efficiency, cost-effectiveness, and scalability.
• Work closely with onshore leadership to align operational priorities, resolve challenges, and enhance the offshore value proposition.
• Partner with Talent and Culture to build, develop, and retain a high-performing offshore workforce, fostering a culture of excellence, collaboration, and professional growth.
• Engage with senior offshore leaders and partners to ensure the offshore model effectively supports business objectives and client service excellence.
• Serve as a trusted advisor to internal stakeholders on offshore operations, providing insights on trends, challenges, and opportunities.

Preferred candidate profile

• Bachelors or Masters degree in Business Administration, Finance, Accounting, or a related field
• 10+ years of experience in professional services, offshore operations, or business process management, with at least 3-5 years in a leadership role.
• Proven track record in managing offshore delivery models, preferably in a mid-sized professional services firm (Assurance, Advisory, Tax)
• Strong expertise in scaling offshore operations, managing cross-functional teams, and driving continuous improvement.
• Excellent stakeholder management skills with experience in liasing with senior leadership and managing global teams.
• Ability to confidently interact and influence at a senior level
• Knowledge of technology driven solutions for offshore optimization (AI, automation, workflow management tools)