Key Account Manager - eCommerce/Retail (1-10 yrs)

Job Profile : Key Account Management (Hyperlocal)

What this job entails:

Business strategy:

- Know the customer: Deeply understand customer behaviour, develop new customer insights

- Own the business: Co-own the P&L, develop the business model, understand where opportunities are and create a viable business to service them

- Know the market: Stay on top of trends in an ever-changing landscape, find opportunities and prioritize based on size, internal capabilities, etc.

- Know the competition: Understand online and offline players. selection stays well ahead of competition

- Influence the leadership: Convert strategies into action by liaising with cross- functional leadership and drive the changes required

Vendor Management:

- Develop deep and long standing relationship with the vendors - to drive relationships from the strategic to the tactical

- Own the terms of business with the vendor - products, returns, ordering, etc.

- Ensure high-share of mind from the vendor. Build deep ties.

- Make vendors partners in driving disruptive changes for the category

Market Understanding:

- Develop a thorough knowledge of the market - short term and long term trends

- Have an in depth knowledge of competition and vendor and ability to influence the market

- Develop and implement industry best practices. Move the industry with you!

Selection and Offers

- Work with teams to get the best possible selection & sellers onboarded.

- Own cost improvement and overall portfolio management

- Manage in store promotions along with brands - make brands partners in customer communication

- Make the - destination of choice for the customers through the largest and the greatest assortment of products on offer

- Drive portfolio management for best offers and discounts for the customers.

Fulfillment and Inventory:

- Key driver of working capital management and inventory - ensure an optimal

- Develop and manage a fulfilment strategy with the brands to ensure best selection along with the optimal cost and service.

People leadership:

- Build, retain and groom a strong team to deliver across functions

- Set goals, define KPIs and ensure team tracks effectively towards goals

Associations and collaborations:

- Own the terms of business with the vendor - products, returns, ordering, etc.

- Ensure high-share of mind from the vendor. Build deep ties.

- Make vendor partners in driving disruptive changes for the category.

Qualifications and experience:

- Educational background - Graduation, MBA is preferred

- Knowledge of Retail, consumer goods industry is a plus

- Desire and ability to think like the customer

- Ability to translate strategies into execution plans and take them to completion

Highly analytical

- Willing to take calculated risks to grow the category

- Excellent verbal and written communication with interpersonal skills

- Strong understanding of technology and business

- Must be willing to learn

- Ability to connect with people across teams & levels