Lead - Rural L&D

Conducting end to end learning interventions for IBAs & Call centre team in Rural Business.
Ensure classroom trainings at regional call centers & VILT for upskilling the IBAs/Tele callers within Rural Business.
Prepare training calendar for the IBAs basis business needs
Conduct the Functional learning interventions for IBAs/Tele-Callers in Rural Business
Training delivery (Refreshers) across all Rural Businesses
Delivering training programs for partner skill development (TTTs for the Trainers/Supervisors based at RCC)
Create functional assessments for understanding learning gaps
Conduct learning diagnostic connect with IBAs & Identify the knowledge gaps in sales
Curate the training content for IBA training programs

Key Decisions / Dimensions
Final buy in for content
Design of induction/ Functional trainings
Role out timely training invites for training programs
Manage the first level escalations related to trainings

Major Challenges
Co-ordination with multiple stakeholders (Partners, IBAs & Call centre support team)
Getting buy in from business for functional training
Maintaining training coverage across all vintage groups

Required Qualifications and Experience
a) Qualifications -Graduate (MBA -Preferable in HR)
b) Expertise in conducting learning facilitation

c) Work Experience - 4-6 years (Preferable Tele calling + L&D)
d) Ability to multitask
e) Agile
f) Language - English, Hindi & Marathi