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Mgr (Service - IBU)
5-10 years
Prayagraj / Allahabad, Varanasi, Ghaziabad + 3 more
1 vacancy
Mgr (Service - IBU)
Bajaj Auto
posted 11d ago
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Fixed timing
Key skills for the job
Job Description
The product portfolio includes - three - wheeler passenger and cargo ; a quadricycle ; and EV and will have to grow the service volume increase awareness in his territory.
- Service Support team
- Spares team - Plant team
- RD team
- Network Development team
- BAFL, Other financers
- Dealership Management
- Product Knowledge - Competition Tracking
- Product Quality
- Negotiation and Conflict Resolution
- Ensure results with speed
- Meet customer expectations
- Achieving the service targets through channel partners in the assigned region
- Increasing the market share for the assigned region by providing strategic directives - Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service
- Updating market developments periodically to facilitate proactive steps to combat competition
- Analyzing market service data and customer satisfaction data
NPS:
- Identifying the network gaps identify prospective dealers
- Managing the business by monitoring each dealership in terms of viability and profitability
- Providing support and Handholding new dealers to ensure smooth operations
Repair Quality:
- Capturing RM and ASM best practices and deploy them horizontally in concerned areas
Service Capability:
- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction
- Kaizens
- Stock planning correction
Dealership Performance:
- Deploys best practices from one region to the other.
- Career pathing and mentorship
- Conduction of team building activities in order to drive engagement among the service team
The above list is not exhaustive and could evolve with changing needs priorities of the company
-NPS improvement
-Repair Quality improvement -Counter measure PFRs for improvement
-TAT reduction spare parts service level improvement
-Projects undertaken for the quarter/ territory
Employment Type: Full Time, Permanent
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