Learning & Development- Process Lead

Position title - Organizational Development Process Lead

AXA Global Business Services is a subsidiary of AXA Group, one of the leading insurance brands in the world.
We embody the essence of a diverse, global team, uniting talents from around the world to create a seamless, supportive network for all AXA entities. Our story is one of collaboration and growth, deeply rooted in our mission and vision, guiding every step we take.

POSITION PURPOSE
The Organizational Development (OD) Specialist role is identified to support the OD expert in the design, implementation, and evaluation of organizational development initiatives. In addition, the OD specialist will also multihat by contributing to the design and delivery of the core calendar modules of AXA GBS.

Support the implementation of a comprehensive learning and development strategy that supports the upskilling and reskilling of employees at scale, ensuring they acquire the necessary skills for the new focus areas of the business.

Contribute actively to implement a skills-first and role-based learning approach to address the specific needs of the evolving business environment, ensuring that employees are equipped with the relevant competencies to excel in their current and future roles.

Work in collaboration with the HRBP’s, Guru’s & Change Agents to understand the skill requirements for the transformation and designing learning programs that align with the organization's strategic goals.
Promoting a culture of continuous learning and adaptability within the shared services centre,
emphasizing the importance of acquiring new skills and knowledge to thrive in the evolving landscape. Leveraging technology and innovative learning methods to deliver effective and scalable learning solutions that cater to the diverse needs of employees across different locations and roles.

ROLES & RESPONSIBILITIES
1. Learning Program Design and Delivery: The OD specialist should support the development,
delivery and implementation of OD initiatives and calendar programs. Support the coordination of training schedules, materials, and logistics for both internal and external programs. Conduct
training sessions and workshops, both in-person and virtually (15 -18 sessions per month)
Collaborate with subject matter experts to ensure training content is accurate and up to date. Assist in evaluating the effectiveness of training programs and recommend improvements.
2. Enhancing Organizational Effectiveness: Assist in conducting organizational assessments to
identify areas for improvement and development. Contribute to the creation of learning solutions
that enhance employee engagement and foster the philosophy of the Skills-based organization.
Assist in monitoring and evaluating the impact of organizational development efforts to curate and publish the ROI reports for OD interventions
3. Collaboration and Stakeholder Management: Collaborate with internal stakeholders to develop
and deliver training and development programs. Provide support in developing and maintaining
organizational development resources and materials. Along with the OD expert, be the Brand
Ambassador for all OD initiatives. Work in tandem with all HRBP’s and their business needs.
4. Reporting and Governance: Work closely with the L&D Ops team to maintain training records and prepare reports as needed. Ensure to timely share all OD interventions data to the L&D Ops team for Monthly New Letters/ QRM/ MRM etc.
5. Vendor Relationship Management: Curating a ready reckoner in collaborating with the L&D
Architects and Organizational Development Experts to identify external vendors or partners with
expertise in delivering specialized upskilling and reskilling programs relevant to the transformation goals

GLOBAL BUSINESS SERVICES
1.Change Management and Culture Building: Contribute to change management initiatives and
support the implementation of change plans.
2. QUALIFICATIONS, EXPERIENCE, SKILLS & CERTIFICATIONS
This is an exciting opportunity for anyone who is passionate about organizational development and is eager to contribute to creating a positive and productive work environment. If you are enthusiastic, adaptable, and committed to driving positive change within organizations, we encourage you to apply.

Education and professional background
1. A bachelors degree in a relevant field such as Organizational Development, Human Resources, Business Administration, Education, or a related discipline is required.
2. A minimum of 6-8 years of progressive experience in learning and development function.
3. Experienced training facilitator.
4. Experience in implementing upskilling and reskilling programs at scale, preferably within a shared services or similar operational setup.
5. Experienced in learning and development methodologies, including needs assessment, instructional design, delivery, and evaluation of learning programs.
6. Familiarity with digital learning platforms, e-learning tools, and other technological solutions for delivering scalable and effective learning programs.
7. Proficiency in learning analytics and the ability to measure the impact of upskilling and reskilling initiatives.
8. Proficient in Microsoft Office and data analysis tools.
9. Behavioral skills
10. Ability to align learning and development initiatives with the organization's overall transformation goals.
11. Strong resilience to contribute to change management initiatives and support the implementation of change plans.
12. Stakeholder management and collaboration skills to work closely with business managers and HR counterparts in driving the learning and talent strategies.
13. Excellent communication and influencing skills to effectively convey the vision for learning and development amidst the transformation and inspire employee engagement.
Adaptability and resilience to navigate uncertainties and complexities associated with organizational change and learning initiatives.

Professional certifications

1. Certified Learning and Development professional.
2. Certified Train the Trainer Facilitator.
3. Digital Learning or Technology Certification: Depending on the specific technological aspects of the transformation, certifications in digital learning platforms, e-learning tools, or relevant technology domains.