Lead ServiceNow Consultant

The Job

As a Lead ServiceNow Consultant, you will be responsible for analysing and translating business information and technical requirements into architectural blueprints, proposing solutions to achieve complex business objectives. You will also collaborate on the design and implementation of a platform operating model that improves likelihood ofsuccessful go-livesand end-user adoption. Also, to provide technicalevaluation of strategic and operational demandsagainst the ServiceNow platform architecture, platform capabilities, and leading practices. Additionally, you will be analysing existing ServiceNow modules, integrations and formulate logic for additional stability to add new integrations & modules. Devise logical procedures, prepare flowcharts, performs coding & test/debug programs. Provide input for documentation of new or existing needs. Contribute to the decisions on policies, procedures, expansion strategies and product evaluations.

Responsibilities:

• Lead the technical delivery of a portfolio of complex projects based on the ServiceNow platform
• Define technical solutions & lead the development stream
• Deliver compelling solution demonstrations across the ServiceNow platform
• Assist development teams in resolving complex technical issues through all stages of the project lifecycle
• Continuous growth of knowledge around the ServiceNow platform through certifications, internal/external webinars, case studies, training, community and other resources
• Ability to establish good working relationships with stakeholders and team members
• Guide, mentor and train team members
• Define and implement differentiators for ServiceNow development and support projects
• Ability to define and implement best practices
• Ability to author clear and comprehensive documentation

Skills and qualifications:

• Minimum 7+ years of experience in ServiceNow ecosystem.
• Minimum 2+ years of experience in end-to-end ITSM, HRSD Project implementations.
• Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI Pages
• Deep understanding of ServiceNow ITSM, HRSD, SecOps, ITOM, ITAM, Integrations & Scripting
• End to End Integration Exp. Using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process
• ServiceNow implementation experience in ITSM, Service Portal, Performance Analytics (Adv. Reporting) & Employee Centre Knowledge
• Experience in complex ServiceNow integrations API based and Ability to create integration architecture
• Experience in implementation of Core modules (Service Portal, Employee Center, Case Management, Service Catalogue, Incident, MIM, Problem, Knowledge, Change, CMDB, Discovery, Event Management, Asset Management)
• Experience with delivering solutions in complex client environments
• Experience of agile and traditional software and project methodologies
• Experience in creating and modifying custom applications
• Certified ServiceNow System Administrator & Application Developer (must)
• Certified ServiceNow Technical Architect (desired)
• Certified Implementation Specialist in at least 3 product suites (any)
• Excellent communication & presentation skills