Human Resources Transaction Delivery (Tier 2)

The HR Tier 2 Analyst provides advanced support for HR-related inquiries and issues that require more specialized knowledge and expertise. They provide specialized support to employees and managers on topics such as benefits, payroll, employee relations, and HR systems. This role acts as a bridge between Tier 1 support and HR business partners / COEs, escalating cases as necessary and ensuring efficient resolution of employee inquiries. This role involves managing and resolving HR service requests, analyzing HR data, performing research, preparing reports, and providing recommendations to improve HR processes and policies.

HOW YOU WILL THRIVE AND CREATE AN IMPACT:

• Respond to HR questions on complex HR programs, policies and practices via multiple channels
• Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate.
• Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases
• Conduct in-depth investigations into employee issues and recommend appropriate actions
• Manage and execute HR complex hire to retire processing, ensuring accuracy and timeliness
• Escalate critical or unresolved issues to HR leadership or Tier 3 teams, providing detailed documentation and analysis.
• Provide training and guidance to Tier 1 representatives to enhance knowledge and skills
• Participate in HR projects and initiatives aimed at improving HR services and operations
• Advanced Employee Inquiries: Address complex questions related to HR policies, benefits, and procedures that Tier 1 cannot resolve.
• Data Analysis: Compile, structure, and analyze HR data to identify trends and make data-driven recommendations.
• Reporting: Create comprehensive HR reports and dashboards for management.
• Compliance: Ensure compliance with labor laws and company policies.
• HR Systems Management: Maintain and optimize HRIS and other HR-related systems.

EXPERIENCE:

• Education: Bachelors degree in human resources, Business Administration, or a related field. Advanced certifications (e.g., PHR, SHRM-CP) are a plus.
• Experience: 3-5 years of experience in an HR role, with a focus on data analysis and employee relations.
• Flexible to work from office and work in shifts that suit business requirements

SKILLS AND COMPETENCIES:

• Strong organizational skills and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment
• Strong understanding of HR policies, procedures, and practices, including benefits administration, payroll, compliance, and employee relations
• Proven ability to handle sensitive HR issues and employee data with the highest level of confidentiality and professionalism.
• Strong working knowledge of Workday or other relevant HRIS systems
• Experience with service management solutions (e.g., ServiceNow)
• High proficiency in English language both written and spoken
• Proficiency in other regional language desirable