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58 Avantor Jobs

Human Resources Service Excellence, Knowledge Management Analyst

2-5 years

Coimbatore

2 vacancies

Human Resources Service Excellence, Knowledge Management Analyst

Avantor

posted 3d ago

Job Role Insights

Flexible timing

Job Description

Responsible for overseeing the creation, distribution, utilization and management of Avantors business processes and information. The Service Excellence Analyst in Knowledge Management is responsible for ensuring the effective management and utilization of knowledge resources to enhance service delivery and operational efficiency. This role involves analyzing service processes, identifying areas for improvement, and implementing knowledge management strategies to support organizational goals.


WHAT WE'RE LOOKING FOR:

  • Support the Service Excellence team in HR Knowledge Management initiatives
  • Support knowledge management strategy that aligns with the HR Shared Service Center goals and ServiceNow capabilities
  • Provide ongoing support and guidance to content contributors across the HR SSC
  • Oversee the creation, curation, and maintenance of HR knowledge content, including procedures, FAQs, and training materials
  • Ensure content is accurate, up-to-date, and easily accessible to HR staff and employees.
  • Establish standards and guidelines for knowledge content quality.
  • Enforce governance policies for knowledge content creation, approval, and archiving.
  • Ensure compliance with legal, regulatory, and organizational standards.
  • Work to enhance the user experience of the knowledge management system.
  • Regularly audit content to maintain high standards of accuracy and relevance.
  • Develop and maintain a comprehensive knowledge base, including documentation, best practices, and standard operating procedures.
  • Ensure the accessibility and usability of knowledge resources for all relevant stakeholders.
  • Conduct regular audits of knowledge assets to ensure accuracy and relevance.
  • Responsible for maintenance of knowledge management systems
  • Collect, analyze and manage information from various sources within the organization
  • Identify gaps in the existing knowledge content and recommend improvements
  • Work closely with different teams to ensure the accuracy and usefulness of the data contained in the knowledge base
  • Maintain an organized and accessible system for employees to find and use information
  • Ensures all knowledge management efforts are in compliance with company policies and industry standards
  • Stay abreast of the latest industry trends and technologies related to knowledge management
  • High proficiency in English language both written and spoken
  • Proficiency in other regional language desirable

EXPERIENCE:

  • 2+ years of relevant experience in HR Knowledge Management, Information Management, or a similar role
  • Bachelors Degree preferred
  • Proficiency in using Knowledge Management systems and data analysis tools
  • Proven experience in analyzing, structuring, and transferring organization's knowledge effectively
  • Hands-on experience in creating, updating, and maintaining knowledge bases and conducting relevant quality checks
  • Experience in Knowledge Management role within HR or HR shared service environment
  • Familiarity with knowledge management principles, best practices, and industry trends
  • Workday, Service Now proficiency
  • Flexible to work from office and work in shifts that suit business requirements

SKILLS AND COMPETENCIES:

  • Customer focus- internal and external
  • Courageous Leadership
  • Cultivating innovation
  • Drive for results
  • Accountability
  • Collaborative Effort
  • Bias for action
  • Knowledge Management Expertise
  • Analytical Skills
  • Technical Skills
  • Excellent Communication Skills
  • Organizational Skills
  • Training/Facilitation Skills
  • Interpersonal Skills
  • Information Literacy
  • Change Management Skills
  • Content Management


Employment Type: Full Time, Permanent

Read full job description

Prepare for Knowledge Management Analyst roles with real interview advice

Top Avantor Knowledge Management Analyst Interview Questions

Q1. HAZARD IN ETP PLANT AND SAFETY REQUIREMENT
Q2. HOW TO MEET ZLD IN INDUSTRY
Q3. SAFETY REQUIREMENT IN INDUSTRY
View all 18 questions

What people at Avantor are saying

What Avantor employees are saying about work life

based on 263 employees
55%
68%
59%
74%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Avantor Benefits

Submitted by Company
Culture of listening and feedback
Adapting to change
Talent practices
Professional and leadership development
Your perks and extras
Total Rewards and Well-being +3 more
Submitted by Employees
Free Transport
Health Insurance
Work From Home
Job Training
Cafeteria
Team Outings +6 more
View more benefits

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