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Engaged Employer

Avalara Technologies

Compare

3.5

based on 273 Reviews

161 Avalara Technologies Jobs

Product Support Specialist

Avalara

3.5

based on 273 Reviews

0-4 years

₹ 5.5 - 7.93L/yr (AmbitionBox estimate)

Pune

1 vacancy

Product Support Specialist

Avalara Technologies

posted 2d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Salesforce CRM Taxation SaaS Sales Wellness

+ 3 more

Job Description

What Youll Do

You will report to the Sr. Manager, Client Success Property Tax. You will work from the Pune office.

Avalara Property Tax is looking for a talented, highly motivated Product Support Specialist to join our team! This professional will play a key role in providing high quality support to our clients; responsible for providing frontline product support for our enterprise clients.

What Your Responsibilities Will Be

Provide on-going SaaS property tax product support for clients via email cases
Manage client cases based on our support SLAs
Coordinate with cross functional teams and provide thoughtful solutions for clients
Track client requests and trending issues, what is most important to clients and how we can best support them
Share feedback with the management team based on client interactions to improve the product and on-boarding experience

What Youll Need to be Successful

Excellent knowledge of Excel
Experience working in different support channels like portal, chat, phone & Email
Ability to work quickly and accurately under pressure in a fast-paced work environment with many projects and clients.
Strong independent work ethic
Adept problem solver
Strong communication skills
Results-driven
Excellent knowledge of CRM tools like Salesforce, Service now etc.

Employment Type: Full Time, Permanent

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