Manager, Professional Services

Overview:

Avalara Professional Services team is looking an experienced Manager to manage one to multiple lines of business. The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services.

Responsibilities:

Avalara Professional Services team is looking an experienced Technical Manager to manage Managed Implementation team.  The Manager will be managing teams in India while interfacing with stakeholders in both the United States and India. This is an excellent opportunity for the right candidate to join an exceptional group of professionals dedicated to exceeding customer expectations in the management of complex projects and delivery of effective sales and use tax automation services. 

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Ability to work under pressure in a high-volume processing environment and consistently meeting standards of productivity and quality with timelines.
• Responsible for the overall planning, direction, coordination, execution, control, and completion of assigned projects.
• Work extremely diligently in managing and coordinating various projects keeping in mind the timelines.
• Create and implement process improvement strategy, policies, and processes to aid and improve business performance.
• Actively monitor client projects and solve problems to keep projects moving forward.
• Leverage strong analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation initiatives.
• Successfully manage relationships with both internal and external stakeholders
• Ensure that team processes are comprehensively documented.
• Work strategically and independently with internal and external groups on multiple simultaneous projects.
• Lead planning and delivery of multiple client implementations simultaneously.
• Ensure that customer requirements are fully defined and met within the configuration and the final deliverable.
• Coordinate between internal implementation and technical resources and client teams to ensure smooth delivery.
• Resolve, record and appropriately escalate risks and issues.
• Monitor and report project metrics and provide clear updates and status.
• Take ownership of technical issues from initial report to final resolution.

Qualifications:

• Overall experience of 10 - 15 years, who's worked in Shared services model. Has experience of managing teams and engaging with Business stakeholders outside India. 5 years experience as a strong people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• Strong analytical ability with proven examples of making not just the right decisions but the hard ones. Can function as a true “partner” with onshore management.
• Ability to independently define and execute plans along with clarity on the ownership and be able to anticipate operational exigencies and plan accordingly.
• Ability to determine long and short-term implications of the proposed actions while solving the problems and a strong appetite for solving problems.
• Ability to organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Setting up and leading the way to collaborate with internal / external stakeholders towards strategic objectives and being able to handle conflict and facilitate resolution.
• Excellent written and oral communication skills are required with a demonstrated ability to work with cross-functional teams.
• Teamwork-oriented with a strong focus on customer satisfaction and business development.
• Ability to think strategically, solve problems effectively and tenaciously follow-through to ensure client success.
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed.
• Graduate (10+2+3), preferably from Engineering Background or should have sound technical knowledge.
• Has experience of managing leaders as well as multiple teams.
• B.E. or MCA.
• Preferred experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).
• Proven track record of managing team