User Researcher

We are seeking a skilled and proactive Product Researcher & Coordinator to join Avalaras Product Experience team. Your primary responsibilities will include conducting user research, managing participant recruitment and gratuities for user experience research (UXR), and providing support for evaluative research efforts. This role plays a critical part in shaping the user-centered design of Avalaras SaaS solutions and ensuring that our products meet the needs of a diverse global audience.

• Manage the end-to-end process of UXR participant recruitment and gratuity administration.

• Maintain participant databases, ensuring accuracy and data privacy compliance.

• Plan and execute qualitative and quantitative research studies to uncover user behaviors, pain points, and needs.

• Assist in evaluative research efforts, including usability testing and prototype validation.

• Collaborate with cross-functional teams to align research findings with business and product goals.

• Deliver research insights through clear reports, presentations, and workshops.

• Advocate for inclusive research practices, ensuring all user groups, including those with disabilities, are represented.

• 3-5 years of experience in user research, participant recruitment, or related roles.

• Proficiency with research tools and platforms such as UserTesting, Optimal Workshop, or Dovetail.

• Familiarity with SaaS products and user-centered design principles.

• Strong organizational skills with experience in participant management and incentive programs.

• Excellent communication skills to present findings to diverse stakeholders effectively.

• Ability to work collaboratively in a cross-functional, global team environment.

• Knowledge of WCAG 2.1 AA standards and experience with accessibility-focused research.