Program manager- Operations

About the Role

We are seeking a Program Manager to join our dynamic team in overseeing and driving the successful delivery of background verification programs for our clients. This role requires a highly organized, strategic thinker with excellent project management skills, as well as the ability to manage cross-functional teams and complex initiatives. The Program Manager will be responsible for managing end-to-end execution of background verification projects, ensuring timely delivery, meeting client requirements, and continuously optimizing processes to improve service quality and efficiency.

Key Responsibilities

Program Leadership & Strategy:

• Lead and oversee the end-to-end lifecycle of client-specific background verification programs.
• Develop and implement strategies for the efficient execution of verification projects, ensuring alignment with company goals and client expectations.
• Identify key project risks and work to mitigate them, ensuring programs are delivered on time, within scope, and within budget.

Cross-Functional Team Coordination:

• Collaborate with internal teams (operations, HR, compliance, IT, etc.) to ensure smooth program execution.
• Lead and motivate cross-functional teams to meet deadlines and deliver high-quality verification services.
• Facilitate regular project status meetings, track progress, and ensure action items are completed.

Process Improvement & Optimization:

• Continuously evaluate current workflows and identify areas for improvement in program delivery.
• Implement process improvements to enhance efficiency, accuracy, and scalability.
• Standardize best practices across different client programs and regions.

Compliance & Risk Management:

• Ensure that all background checks and verifications comply with relevant legal, regulatory, and company policies.
• Stay up to date with industry best practices and legal requirements to ensure compliance.
• Develop risk mitigation plans and manage challenges related to data security, client confidentiality, and compliance.

Reporting & Metrics:

• Define and track key performance indicators (KPIs) for program success, including client satisfaction, turnaround time, accuracy, and cost.
• Provide regular reporting to senior management, offering insights into program performance and areas for improvement.
• Conduct post-project reviews to capture lessons learned and drive continuous improvement.

Must have work Experience

• 5+ years of experience in program management, project management, or operations, preferably in a background verification, HR, or compliance-related industry.
• Proven track record of managing large, complex projects and cross-functional teams.
• Experience in client-facing roles, with the ability to manage relationships and negotiate effectively.

Qualification & Functional Skills

Education:

• Bachelors degree in Business Administration, Operations Management, or a related field. PMP or similar project management certification is a plus.

Skills & Competencies:

• Strong project management skills, with experience managing timelines, resources, and budgets.
• Excellent communication and interpersonal skills, with the ability to work with diverse teams and clients.
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment.
• Strong problem-solving skills and a solutions-oriented mindset.
• Knowledge of background verification processes, compliance regulations , and industry best practices.
• Proficient in project management tools.
• Experience with automation tools and technologies used in background verification processes.
• Knowledge of data privacy laws and how they impact background verification practices.
• Experience in the background check industry or HR tech is a strong plus.