Program Manager - Operations

Role & responsibilities

• Need to meet and exceed business objectives ensuring consistent achievement of all financial and operational KPIs.
• Required to manage (in partnership with the wider account team) multiple LoBs to deliver an outstanding Customer Experience.
• Manage, inspire and motivate a number of Operation Managers to ensure operational excellence, high employee engagement and service improvement is achieved.
• Main point of contact with the clients- Apart from meeting the client KPIs, SOM should be able to understand their key requirements and deliver it on time , should be able to foresee the opportunities and present solutions and also identify new sales opportunities

Preferred candidate profile

• Graduate
• Minimum of 1-3 years as a Sr Ops Manager. Overall operations experience must be more than 10 years
• Demonstrates ability to influence, lead and present ideas via clear written and oral communication.
• Should be able to seamlessly communicate with senior leadership and clients.
• MS Office skills (preferably Excel and power point) and should be able to perform data analysis.

• Deals with the complexity of multiple lines of business and regions. Acts as the thought leader and strategist for Customer Services email and chat capabilities.

If Interested in above Kindly share your updated resume to Kruthika.M@247.ai