Program Manager - Operations - Electric Vehicle Firm (5-10 yrs)

Program Manager Operations with EV Industry company.

Location: Gurugram

Overview:

- The Partner Operations Manager will oversee and lead the operations across Company Owned Company.

- Operated (COCO) stations and Driver Seva Kendras managed by franchisee partners. This role requires a strategic thinker with strong operational expertise and excellent relationship management skills to ensure seamless operations and high levels of partner satisfaction.

Key Responsibilities:

Operational Management:

- Oversee daily operations at COCO stations to ensure efficiency, safety, and quality service.

- Monitor and support the operations of Driver Seva Kendras managed by franchisee partners, ensuring adherence to company standards and protocols.

- Implement and maintain operational procedures and best practices across all locations.

Franchisee Relationship Management:

- Act as the primary point of contact for franchisee partners, addressing any operational issues and providing necessary support.

- Conduct regular performance reviews and audits of franchisee operations to ensure compliance and performance standards are met.

- Facilitate open communication channels between the company and franchisees to address concerns and share best practices.

Quality Assurance:

- Develop and enforce quality control measures to maintain high service standards across all operations.

- Implement regular training programs for COCO and franchisee staff to ensure consistent service delivery.

Performance Monitoring and Reporting:

- Track and analyze key performance indicators (KPIs) for COCO stations and Driver Seva Kendras, identifying areas for improvement.

- Prepare and present detailed operational reports to senior management, highlighting achievements, challenges, and action plans.

Strategic Planning and Implementation:

- Assist in the development of operational strategies to enhance service delivery and operational efficiency.

- Lead the implementation of new initiatives and technologies aimed at improving operational processes and customer satisfaction.

Stakeholder Engagement:

- Work closely with internal teams (e.g., supply chain, marketing, and customer service) to align operational strategies with overall business objectives.

- Represent the company in meetings and negotiations with potential and existing franchisee partners.

Risk Management:

- Identify potential operational risks and develop mitigation strategies.

- Ensure compliance with all regulatory requirements and company policies at all operational sites.

Qualifications:

- Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA is preferred.

- 5+ years of experience in operations management, preferably in the startups, automotive, logistics, or energy sectors.

- Proven experience in managing franchisee relationships and multi-site operations.

- Strong leadership and team management skills.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to analyze complex data and develop actionable insights.

- Proficiency in using operational management software and tools.

Key Competencies:

- Strategic Thinking: Ability to develop and implement strategic operational plans.

- Operational Excellence: Strong focus on efficiency, quality, and continuous improvement.

- Relationship Management: Skilled in building and maintaining strong partnerships.

- Problem-Solving: Ability to identify issues and develop effective solutions.

- Adaptability: Comfortable working in a fast-paced and dynamic environment.

Working Conditions:

- This role may require regular travel to various operational sites and franchisee locations.

- Flexibility in working hours to accommodate operational needs and partner requirements.