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22 ATS Homekraft Jobs

Manager, CRM

3-7 years

Noida

1 vacancy

Manager, CRM

ATS Homekraft

posted 3mon ago

Job Description

Position Summary
  • As a Customer Relationship Manager, you will have to handle and solve all kinds of client s issues, providing clear and prompt solution and proving positive customer relationship management to CRM teams for smooth functioning.

Minimum Requirements
  • Graduate with 8+ years relevant experience in CRM with a renowned developer.

  • Knowledge of consumer trends & trade practices.

  • Can work independently.

  • Should have proficiency in English written and spoken.

  • Excellent knowledge of Excel and power point.

Key Responsibilities
  • Heading Customer Relationship Management Division ensuring all activities in furtherance of CRM functions and responsible for promptly and proactively addressing all customer concerns.

  • Maintaining post-sale Credit Control and revenue recovery from all allot tees of Flats

  • Preparation of Monthly/Annual Collection plan, Overseeing the preparation of weekly MIS reports and ensuring streamlined cash-flow

  • Maintaining all customer and brokers accounts in liaison with the Accounts Department, ensuring timely bank reconciliations and internal audits.

  • Proficient in managing & leading teams for running successful process operations & experience of implementing procedures, service standards for business excellence.

  • Handling all the top level escalations for all the projects across the company

  • Coordination with banks for getting the home loan on bookings processed.

  • Ensuring customer satisfaction by achieving delivery of service quality norms.

  • Overseeing smooth implementation of standards to minimize gaps in actual vs. required standards, conduct training to enhance skills & motivation levels

  • Call Handling, including difficult customers. Pivotal in designing a process to handle complaints while ensuring set Service Levels are being met

  • valuated loans for pre-approval (pre-underwriting) and prepared documents for the closing department.

Key Performance Measures
  • Client Serving
  • Customer Queries
  • Handling customer grievances
  • Bank Loaning
Email at:

Employment Type: Full Time, Permanent

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People are getting interviews at ATS Homekraft through

(based on 9 ATS Homekraft interviews)
Job Portal
Referral
Company Website
Walkin
56%
22%
11%
11%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at ATS Homekraft are saying

Manager salary at ATS Homekraft

reported by 5 employees with 2-16 years exp.
₹8.7 L/yr - ₹12.3 L/yr
29% less than the average Manager Salary in India
View more details

What ATS Homekraft employees are saying about work life

based on 123 employees
52%
62%
57%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

ATS Homekraft Benefits

Health Insurance
Free Transport
Job Training
Cafeteria
Work From Home
Soft Skill Training +6 more
View more benefits

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