Technical Support Executive

Greetings from ATPI Group!!!

We are currently seeking candidates with a strong understanding of technical support, troubleshooting, system maintenance, and resolving technical queries.

Position: Technical Support Executive

Experience: 0 to 2 years

Qualification: Any Graduate / Post-Graduate

Location: Nahur(WFO)

Shift: Morning/Day shift

Job description:

• Resolve day to day users queries on Manage Engine Service Desk portal.
• To provide support and assistance to both Local and Global users via email, Teams message or call.
• To work on different project assign by HOD.
• Admin work of Visma Support team.
• Assist to align client data across different systems like Discovery, MIS, and CRM.
• Complete periodic tasks assigned.
• General system maintenance updates.
• Test all products / new system updates prior to deployment.
• Create new process related documents for both users and Visma Support team.
• Conduct online and offline training sessions for beginners as well as for existing staff.
• Liaise with Visma Developers as in when required.
• Follow with the local offices / finance managers about the required data.

Competencies:

• Attention to detail, accuracy and ability to work under pressure.
• Able to use own initiative and think logically when reviewing system and whilst solving users' queries.
• Good written communication skills.
• Proficient in VISMA suite products.
• Good MS Office applications knowledge.
• Should be good in grasping system knowledge and focused

Interested candidates can share their updated resumes on omkar.tamhane@atpi.com asap.