Service Desk Associate

Role:-

• Work Location:-Bangalore or Vizag ONLY
• Shift:- Rotational (Night Shift)
• Working Days:-5 days a week
• Eligibility
• Students graduating in 2022/2023/2024
• Qualification
• Any Degree
• CTC:- 3.5-4.5LPA
• Job Onboarding Phases
• Phase 1: Paid Probationary Period (21K for 3 months )
• Phase 2: Post Probationary period, Full-Time Role as Associate Support Engineer (CTC between 3.5 to 4.5 LPA based on qualifications)

• Service Bond: - 2 year (If broken 2 Lakh Penalty)

1. Key Responsibilities

• Serve as the first point of contact for user technical assistance.
• Respond to user inquiries via phone, email, and chat.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Create and manage support tickets with accurate documentation.
• Provide guidance on IT procedures and best practices.
• Escalate complex issues to senior IT teams.
• Assist with IT equipment setup, configuration, and installation.
• Follow up with users to ensure resolution and satisfaction.
• Maintain professionalism and deliver high-quality customer service.