Travel Consultant

Key Responsibilities:

• Proficient in all aspects of domestic and international travel including air, car, hotel and rail.
• Ensures service delivery and customer satisfaction
• Process all reservations on behalf of client accounts air, land and other ancillary services
• Includes all reservation elements including seat assignments and special requests
• Provides advice and consultation to clients for international documentation
• Follows best practices for booking and issuing tickets
• Delivers operational requirements and applies appropriate travel policy guidelines according to client specifications
• Ensures data quality standards are met including reporting elements and traveler profile information.
• Balance efficiency and effectiveness
• Works efficiently to provide prompt service and to meet productivity standards
• Responsible for managing incoming calls and emails within service-level expectations
• Ensures tickets and informational requests are provided promptly.
• Maintains queues and follow-up on client requests
• Helps team members with overflow work and tasks
• Maintains rapport and works professionally with suppliers, vendors and third-party companies
• Takes steps to avoid debit memos and errors

Qualification and Experience:

• Graduate in any stream
• IATA / Diploma in Travel or equivalent
• At least 3 years of travel industry experience with at least 2 years in Reservations.
• GDS experience preferably Amadeus
• A good knowledge of world geography
• Excellent communication skills both written and verbal
• Self-assertive, Commercial insight and Effective time management
• Willing to work in rotational shifts including night shift and weekend working

Interested in joining our team? Please send your CV to shankar.parab@atpi.com We look forward to hearing from you!