AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
51 Atos Jobs
Customer Support Service with French and English
Atos
posted 20d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
- Identify, evaluate, and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures, and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
- Languages: Proficiency in French and English (mandatory).
- Skills: Basic PC skills, excellent communication abilities.
- Availability: Willingness to work in shifts (7x24, 40 hours per week).
- Experience: No specific experience required; initial training will be provided.
- Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.
- Opportunity to work in a supportive and collaborative environment.
- Comprehensive training and development programs.
- Competitive salary and benefits package.
- Chance to make a real impact by helping customers and improving our services.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support roles with real interview advice
What people at Atos are saying
What Atos employees are saying about work life
Atos Benefits
Life Insurance Paid Sick Leave Education/Training/Tuition/Certification Reimbursement Optional Telecommute / Work from Home Flexible Schedule 
Compare Atos with
TCS
Infosys
Wipro
HCLTech
Tech Mahindra
Cognizant
Accenture
Capgemini
IBM
Genpact
DXC Technology
Sutherland Global Services
Virtusa Consulting Services
CGI Group
GlobalLogic
Bosch Global Software Technologies
UST
Eviden
Nagarro
Hewlett Packard Enterprise
Hiring For Oracle DBA
8-13 Yrs
₹ 8 - 13L/yr
Pune, Chennai, Bangalore / Bengaluru
Microsoft Purview - M365 Technical Architect
10-20 Yrs
Pune, Chennai, Bangalore / Bengaluru
