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Atos

Compare

3.9

based on 4k Reviews

Video summary

49 Atos Jobs

Customer Support Service with English and Finnish

Atos Pvt Ltd

3.9

based on 4k Reviews

1-5 years

Mumbai

1 vacancy

Customer Support Service with English and Finnish

Atos

posted 3d ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Customer Support Clinical Data Management French Language Helpdesk Training and Development

Job Description

Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Frech and English .

Responsibilities:

Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
Identify, evaluate, and prioritize customer issues and complaints.
Analyze customer problems and develop effective resolution plans.
Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
Evaluate new services, processes, and technologies introduced at the helpdesk.
Participate in training programs to support new technologies, procedures, and customer service enhancements.
Collaborate with departmental staff to promote and maintain strong customer service values.
Escalate unresolved issues to support leads or designated service groups.

Requirements:

Languages: Proficiency in French and English (mandatory).
Skills: Basic PC skills, excellent communication abilities.
Availability: Willingness to work in shifts (7x24, 40 hours per week).
Experience: No specific experience required; initial training will be provided.
Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.

Location: Santa Cruz de Tenerife

Job Type: Full-Time, Shift Work (7x24, 40 hours per week)

Why Join Us?

Opportunity to work in a supportive and collaborative environment.
Comprehensive training and development programs.
Competitive salary and benefits package.
Chance to make a real impact by helping customers and improving our services.

If you are passionate about customer service and meet the above requirements, we would love to hear from you!

Learn more about us

Employment Type: Full Time, Permanent

Read full job description

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What people at Atos are saying

What Atos employees are saying about work life

based on 4k employees

71%

77%

68%

85%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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