AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
54 Eviden Jobs
Customer Support Service with French and English
Eviden
posted 14hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Join our dynamic team and be a part of a company that values exceptional customer service and innovative solutions. We are dedicated to providing top-notch support to our clients and are looking for a passionate and skilled individual to join us as a Customer Support Service with Frech and English .
Responsibilities:
- Interact with customers via telephone, e-mail, and web, providing technical support and problem-solving expertise.
- Identify, evaluate, and prioritize customer issues and complaints.
- Analyze customer problems and develop effective resolution plans.
- Contribute to the helpdesk knowledge base by identifying resolution gaps and authoring submissions.
- Evaluate new services, processes, and technologies introduced at the helpdesk.
- Participate in training programs to support new technologies, procedures, and customer service enhancements.
- Collaborate with departmental staff to promote and maintain strong customer service values.
- Escalate unresolved issues to support leads or designated service groups.
Requirements:
- Languages: Proficiency in French and English (mandatory).
- Skills: Basic PC skills, excellent communication abilities.
- Availability: Willingness to work in shifts (7x24, 40 hours per week).
- Experience: No specific experience required; initial training will be provided.
- Attributes: Service-oriented, proactive cooperation, results-focused, initiative, and customer-oriented.
Location: Santa Cruz de Tenerife
Job Type: Full-Time, Shift Work (7x24, 40 hours per week)
Why Join Us?
- Opportunity to work in a supportive and collaborative environment.
- Comprehensive training and development programs.
- Competitive salary and benefits package.
- Chance to make a real impact by helping customers and improving our services.
If you are passionate about customer service and meet the above requirements, we would love to hear from you!
Learn more about us
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
At Atos, we embrace diversity as the ultimate engine of ingenuity for our clients, and we constantly strive to create a culture where people feel supported and encouraged. Read more about our commitment here .
Whether it is fighting climate change, promoting digital inclusion, or ensuring trust in data management tech for good sits at the core of our identity. With numerous global recognitions for our ESG practices, we are committed to building a better future for all by harnessing the power of technology. Learn more here
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Customer Support roles with real interview advice
What people at Eviden are saying
What Eviden employees are saying about work life
based on 4.2k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Eviden Benefits
View more benefits
Compare Eviden with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
Cognizant
Compare
Accenture
Compare
Capgemini
Compare
IBM
Compare
LTIMindtree
Compare
Genpact
Compare
DXC Technology
Compare
Sutherland Global Services
Compare
Virtusa Consulting Services
Compare
CGI Group
Compare
GlobalLogic
Compare
Bosch Global Software Technologies
Compare
UST
Compare
Nagarro
Compare
Atos
Compare
Share an Interview